Michelle Garcia
El Paso
Summary
Healthcare professional with strong background in patient care and medical support. Known for collaborative work with medical teams to deliver high-quality care and adapt to evolving patient needs. Expertise in patient assessment and along with compassionate care. Compassionate Registered Nurse with over 7 years of experience in nursing with a specialty in a nurse management role, infusion therapy, Mother Baby and pre and post op care. Proven ability to enhance patient care through effective care coordination and strong interpersonal communication. Committed to maintaining safety protocols while delivering exceptional service. Skilled in managing complex infusion procedures, ensuring patient safety, and providing excellent care in fast-paced clinical environments. Certified in BLS and ACLS,. Extremely committed to improving patient outcomes through precise and compassionate care.
Overview
19
19
years of professional experience
Work History
REGISTERED NURSE/ NURSE MANAGER
Enliven Infusion Services
04.2023 - Current
- Offer the highest quality care to patient's in their privacy of their home gaining their trust with expertise IV skills, knowledge about procedure and medication that is being administered.
- Provide IVIG, hydration and antibiotic therapies through peripheral lines.
- Adhere to specialized treatment plan from their physician.
- Perform all tasks with a patient-centered focus and manage care for all infusion client's.
- Liaison between patient's, physicians and specialty pharmacy.
- Ensure HIPAA compliance.
CHARGE NURSE MANAGER
Las Palmas Medical Center
02.2019 - 02.2025
- Provided comprehensive postpartum care, including assessments of maternal physical and emotional well-being.
- Monitored vital signs, administered postpartum medications, evaluated risk for complications, and evaluated readiness to ambulate post c section.
- Educated families on post c-section care, safety, and how to obtain a safe recovery.
- Collaborated with multidisciplinary teams to enhance patient care delivery.
- Committed to maintaining high standards of nursing practice and patient safety.
- Delivered fast and friendly service to handle questions and service complaints.
- Complied with corporate regulations, policies and procedures to maximize safety, security and overall trust in organization and employees.
MEDICAL AESTHETICIAN & FRONT DESK MANAGER
Dollface Aesthetics
08.2014 - 12.2017
- Ensured proper handling of delicate lasers and equipment before, during and after procedures.
- Tested all equipment and inspected supplies.
- Processed all paperwork i.e. Work Orders, Purchase Orders, and Inventory in a timely and accurate manner.
- Maintained operational readiness of lasers, instruments, equipment and supplies at all times.
- Offered pricing options for the patient's needs with the ability to close the sale.
- Overcame patient objections to starting the treatment procedure by explaining the information.
- Worked an on-call schedule.
- Offered guidance on suitable treatments and home care regimens to clients.
- Adhered to local and state licensing laws and regulations to maintain full compliance.
PRODUCT CONSULTANT
Sephora
03.2013 - 07.2014
- Promptly responded to inquiries and requests from prospective customers.
- Politely assisted customers in person and via telephone.
- Provided an elevated customer experience to generate a loyal clientele.
- Recommended, selected and helped locate and obtained out-of-stock product based on customer requests.
- Restocked inventory every month and reviewed cash operation data to verify proper replenishment.
- Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently.
MEDICAL AESTHETICIAN
Timeless Laser Clinic
10.2011 - 03.2013
- Skin care consultation and analysis, assessing each client's personal skin care goals.
- Outlined pre-and post-treatment care to obtain optimal skin results.
- Extensive knowledge in laser hair removal, intense pulsed light treatments, microdermabrasion's, superficial and aggressive peels.
- Reinforced home care protocols and provide extensive education to patient's.
- Served as a primary point of contact for guests for information on medical spa products and services.
- Maintained expert knowledge and awareness of appointment availability.
FRONT DESK MANAGER
Barragan's Salon and SPA
03.2008 - 04.2010
- Investigated and resolved customer inquiries and complaints in an empathetic manner.
- Met all customer call guidelines including service levels, handle time and productivity.
- Promptly responded to inquiries and requests from prospective customers.
- Managed a team and monitored productivity and workflow to help exceed quality service goals.
- Identified individual development needs with appropriate training and coaching.
- Fostered an environment which encouraged continual process improvements and facilitated growth within the company.
- Developed highly empathetic client relationships and earned a reputation for exceeding customer service.
SPA CONCIERGE
Ocean Pearl Spa
01.2007 - 02.2008
- Worked with numerous vendors to order and maintain inventory of spa inventory, backbar supplies and products.
- Addressed spa and salon guest concerns and addressed them immediately.
- Greeted all guests in a warm and friendly manner to create a positive first impression of the spa.
- Communicated all client reservations to appropriate staff when patients arrived.
- Coordinated all aspects of guest services, inventory management monitoring and facility maintenance.
Education
Masters of Science - Nursing Administration
Texas Tech Health Sciences Center
Bachelor of Science - Nursing
Texas Tech University
Associate of Arts - undefined
El Paso Community College
El PasoEsthetician
New Look Laser College
Skills
- Steadfast reliability
- Responsible professional
- Efficient at acquiring new skills
- Health education delivery
- Safety compliance procedures
- Effective care management
- Management oversight skills
- Effective interpersonal communication
- Stellar Customer service
- Strong nursing staff leadership
- Clinical information system management
- Electronic health records management
Language
English Fluent
Spanish Fluent
Timeline
REGISTERED NURSE/ NURSE MANAGER
Enliven Infusion Services
04.2023 - Current
CHARGE NURSE MANAGER
Las Palmas Medical Center
02.2019 - 02.2025
MEDICAL AESTHETICIAN & FRONT DESK MANAGER
Dollface Aesthetics
08.2014 - 12.2017
PRODUCT CONSULTANT
Sephora
03.2013 - 07.2014
MEDICAL AESTHETICIAN
Timeless Laser Clinic
10.2011 - 03.2013
FRONT DESK MANAGER
Barragan's Salon and SPA
03.2008 - 04.2010
SPA CONCIERGE
Ocean Pearl Spa
01.2007 - 02.2008
Bachelor of Science - Nursing
Texas Tech University
Associate of Arts - undefined
El Paso Community College
Esthetician
New Look Laser College
Masters of Science - Nursing Administration
Texas Tech Health Sciences Center