Michelle Garcia
Salt Lake City,UT
Summary
Dynamic Property Manager with a proven track record at Maxx Properties, excelling in budget management and vendor relationships. Skilled in maximizing rental income while ensuring compliance with regulations. Adept at team leadership, I effectively analyze operational data to drive strategic improvements and enhance tenant satisfaction.
Overview
15
15
years of professional experience
Work History
Property Manager
Maxx Properties
08.2019 - Current
- Monitored progress of construction and maintenance projects and notified appropriate individuals of project updates, delays, and schedule changes.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Verified income, assets, and expenses, and completed file tracking sheet for each applicant.
- Coordinated with janitorial and engineering staff on maintenance and upkeep.
- Analyzed operational information for impact on NOI, identified trends and recommended appropriate adjustments.
- Developed annual operating budgets and forecasts, as well as sales and marketing plans.
- Implemented and enforced policies and procedures to maintain properties to highest standards.
- Achieved year over year growth in NOI
Property Manager
Apartment Management Consultants
03.2014 - 07.2019
- Monitored timely receipt and reconciliation of rent collections in accordance with landlord and resident statutes.
- Followed up on delinquent tenants and coordinated collection procedures.
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Kept properties in compliance with local, state, and federal regulations.
- Maximized rental income while minimizing expenses through effective planning and control.
Assistant Community Manager
Apartment Management Consultants
06.2013 - 03.2014
- Inspected units before and after tenant moves to write effective leases and determine charges or readiness for new tenants.
- Worked with maintenance staff to complete timely repairs and enhancements.
- Met with residents to gather information and develop effective solutions.
- Handled all tenant logistics and leases and effectively scheduled appointments, showings, move-ins and move-outs.
- Received and processed resident payments, and updated system accounts with latest information.
- Collected rental payments from residents and kept meticulous records of delinquent accounts.
- Conducted outreach activities to engage local stakeholders in programs.
Leasing Consultant
Apartment Management Consultants
06.2011 - 06.2013
- Responded to messages and inquiries from various parties and used well-developed active listening and open-ended questioning skills to promote quick issue resolution.
- Collected rent and tracked resident payments and information in computer system.
- Distributed and followed up on tenant renewal notices.
- Inspected properties before and after new tenant move-ins to schedule maintenance, cleaners, and other services.
- Verified tenant incomes and other information before accepting lease applications.
- Responded to requests and scheduled appointments for property showings.
Skills
- Team leadership and supervision
- Vendor relationship management
- Comprehensive financial reporting
- Property management
- Financial accounting operations
- Budget management and reporting
- Fair housing regulations knowledge
- Leasing and sales
Languages
Spanish
Full Professional
English
Full Professional
Timeline
Property Manager
Maxx Properties
08.2019 - Current
Property Manager
Apartment Management Consultants
03.2014 - 07.2019
Assistant Community Manager
Apartment Management Consultants
06.2013 - 03.2014
Leasing Consultant
Apartment Management Consultants
06.2011 - 06.2013