Michelle Garr
Apopka,FL
Summary
Proven Clinical Intake Coordinator with a track record of enhancing patient satisfaction and outcomes at Home Care Plus Inc. through effective coordination and communication. Skilled in HIPAA compliance and team collaboration, I significantly increased referral rates by fostering strong community partnerships. Demonstrates exceptional problem-solving abilities and a commitment to patient care excellence.
Highly dependable, ethical and reliable support specialist that works effectively with cross-functional teams in ensuring operational and service excellence.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Clinical Intake Coordinator
Home Care Plus Inc.
12.2023 - 08.2024
- Facilitated ongoing communication between clinical staff, patients, and families throughout the intake process, ensuring all parties remained informed and engaged in the care plan.
- Collaborated with multidisciplinary teams to develop comprehensive patient treatment plans, resulting in better outcomes.
- Assisted with insurance verifications to ensure proper coverage for necessary treatments and reduce financial stress on patients.
- Enhanced patient satisfaction by efficiently coordinating intake processes and ensuring smooth transitions into care.
- Facilitated seamless transitions between hospital discharge and home-based care by effectively communicating with various medical personnel involved in patient care coordination.
- Provided exceptional customer service to patients, families, and healthcare providers during the intake process, promoting a welcoming atmosphere.
- Established strong relationships with community partners and referral sources, leading to an increase in referrals received by the clinic over time.
- Promoted a positive work environment by fostering strong relationships among staff members and facilitating open communication.
- Communicated with referral sources, physicians, and associated staff to check documentation for proper signatures.
- Collected, verified, recorded and processed client demographics, insurance payments, and referral information.
Intake Clinician
The Roads Home Health Care
08.2018 - 11.2023
- Increased efficiency in the intake process through proactive communication with clients and interdisciplinary team members.
- Participated in case conferences where complex cases were discussed among peers, contributing valuable insights that informed treatment decisions.
- Educated clients on available community resources and coordinated referrals when necessary for additional support services.
Clinical Coordinator and Acct Exec Assistant
Total Home Health Inc
04.2011 - 03.2017
- Coordinated, monitored, assigned, and documented patient and clinical care activities.
- Facilitated ongoing communication between clinical staff, patients, and families throughout the intake process, ensuring all parties remained informed and engaged in the care plan.
- Collaborated with multidisciplinary teams to develop comprehensive patient treatment plans, resulting in better outcomes.
Education
LPN - Practical Nursing
Miami Lakes Educational Center And Technical College
Hialeah, FL06.2006
Skills
- HIPAA Compliance
- Patient confidentiality
- Clinical Documentation
- Insurance Verification
- Patient Scheduling
- Follow-up skills
- Teamwork and Collaboration
- Multitasking and Organization
- Problem-solving abilities
- Reliability
- Excellent Communication
- Team Collaboration
Certification
- Microsoft Office Specialist (MOS) - Microsoft.
- OSHA Certified
- CPR/AED Certification
Languages
English
Full Professional
Filipino- Tagalog
Full Professional
Timeline
Clinical Intake Coordinator
Home Care Plus Inc.
12.2023 - 08.2024
Intake Clinician
The Roads Home Health Care
08.2018 - 11.2023
Clinical Coordinator and Acct Exec Assistant
Total Home Health Inc
04.2011 - 03.2017
LPN - Practical Nursing
Miami Lakes Educational Center And Technical College
- Microsoft Office Specialist (MOS) - Microsoft.
- OSHA Certified
- CPR/AED Certification
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