Michelle Gauthier Auguste
Sunrise,FL
Summary
Customer-Focused professional with 8 years of experience in customer-facing roles , proficient in managing customer relationships, resolving issues, and collaborating across departments. Proven ability to adapt quickly , communicate effectively, and deliver exceptional service in dynamic environments. Committed to continuous personal and professional growth, with a strong desire to excel in a start up setting.
Overview
19
19
years of professional experience
Work History
Substitute Teacher
Kelly Services
08.2024 - Current
- Deliver instruction across various subjects
- Adapt teaching methods to engage diverse student needs and foster a positive learning environment
- Work Together with staff to maintain school policies and guarantee continuity
Chief Home Officer
Gauthier-Auguste Household
05.2018 - 08.2024
- Managing multiple schedules for three children
- Creating and implementing daily routines to support the intellectual and motor development of two toddlers
- Sharpening my skills to prepare to return to work outside the home
Administrative Assistant
Broward Collision Inc
03.2016 - 05.2018
- Managed the front desk and handled in-person and over-the-phone inquiries in a friendly and professional manner
- Answered a multi-line phone to schedule services for our customers, redirect calls to team members, and manage incoming orders
- Supported 4 service advisors with providing top-notch service to our customers by managing their calendars and assisting in scheduling appointments
- Created reporting documents using Word and Excel
Phone Interpreter
Cyracom International Inc
12.2014 - 03.2016
- Received incoming calls and answered in a professional manner
- Provided clear and accurate translation with no additions or omissions
- Facilitated effective communication between individuals who speak Haitian Creole or French and those who speak English
Medical Claims Customer Service Representative
Healthcare Concierge Services, Inc
10.2010 - 01.2014
- Professionally processed 60+ calls per day in French and English, providing information and service to ensure customer satisfaction
- Answered phone inquiries from providers and members regarding claims, eligibility, covered benefits, authorization status, and pharmacy issues
- Coordinated phone consults and global house call services for members
Telephone Operator
Saint John Episcopal Hospital
07.2008 - 08.2010
- Utilized a multi-line phone system to direct all incoming calls to the appropriate individuals and departments within the hospital
- Assisted staff members and patients in making phone calls and handled staff paging
Health Services Coordinator
Haitian-Americans United For Progress
06.2006 - 06.2008
- Coordinated the three main programs in the Health Services Department: Managed Care Consumer Assistance Program (MCCAP); Infant Mortality Reduction Initiative Program (IMRI); Immigrant Health Care Access and Advocacy Collaborative
- Completed administrative requirements for each program
Education
B.A - French Literature
Brooklyn College
Brooklyn, NY01.2005
Skills
- Microsoft Office
- Google Suite
- Interpersonal Communication
- Data Entry
- Multitasking
- Flexible
- Customer Service
- Office Administration
- Adaptable
- Relationship building and management
- Group and individual instruction
- Verbal and written communication
Languages
Haitian Creole
Native or Bilingual
French
Professional Working
Timeline
Substitute Teacher
Kelly Services
08.2024 - Current
Chief Home Officer
Gauthier-Auguste Household
05.2018 - 08.2024
Administrative Assistant
Broward Collision Inc
03.2016 - 05.2018
Phone Interpreter
Cyracom International Inc
12.2014 - 03.2016
Medical Claims Customer Service Representative
Healthcare Concierge Services, Inc
10.2010 - 01.2014
Telephone Operator
Saint John Episcopal Hospital
07.2008 - 08.2010
Health Services Coordinator
Haitian-Americans United For Progress
06.2006 - 06.2008
B.A - French Literature
Brooklyn College
Similar Profiles
Antonio GonzalezAntonio Gonzalez
CONTINGENT WORKER at Kelly ServicesCONTINGENT WORKER at Kelly Services
Mykel MorganMykel Morgan
Teacher Assist at Kelly ServicesTeacher Assist at Kelly Services
Makaya FredericksMakaya Fredericks
Substitute Teacher, K-12 at Kelly ServicesSubstitute Teacher, K-12 at Kelly Services