Michelle G Bustamante Ruiz
Tucson,AZ
Summary
Detail-oriented bilingual professional with extensive experience in administrative support, case management assistance, and direct client care in residential shelter and healthcare settings. Skilled in managing confidential records, coordinating cross-departmental operations, and maintaining compliance in fast-paced environments. Strong communication, organization, and multitasking abilities with a commitment to supporting vulnerable populations.
Overview
11
11
years of professional experience
Work History
Administrative Assistant to the Director
VisionQuest Gwen Mikeal Village
Tucson, AZ
04.2024 - Current
- Coordinated office activities to enhance workflow efficiency and team collaboration.
- Coordinated meetings, including scheduling, sending invitations, booking meeting rooms, and preparing necessary materials.
- Answer and direct phone calls, emails, and other correspondences to appropriate parties.
- Prepare and distribute correspondence, memos, letters, reports and other documents.
- Assist in the preparation of expense reports and reimbursement requests.
- coordinate office supplies procurement and manage inventory levels.
- Handle sensitive and confidential information with discretion.
- Perform general clerical duties, including photocopying, scanning, faxing, and mailing.
- Provide support to other team members as needed.
Case Aide
VisionQuest
Tucson, AZ
07.2021 - Current
- Assist case managers in maintaining accurate and up-to-date child records, including documentation of services provided, progress notes, and relevant communications.
- Assist with children's phone calls to sponsors and family.
- Prepare and distribute correspondence, reports, and other documents as necessary.
- Assist with collecting, storing, and managing child property.
- Assist with discharge process.
- Assist with coordinating appointments with external agencies or organizations.
- Follow up with children to monitor their progress and address any challenges or barriers they may encounter in accessing services.
- Ensure adherence to timely travel arrangements made by case managers for at timely discharge after the case is approved for release.
Youth Care Worker
VisionQuest
Tucson, AZ
05.2021 - Current
- Supervised daily activities, ensuring safety and compliance with protocols.
- Developed individualized care plans to address specific needs of youth clients.
- Facilitated group sessions, fostering communication and teamwork among residents.
- Mentored junior staff, providing guidance on best practices in youth care strategies.
- Provided a safe and nurturing environment for at-risk youth through consistent supervision and positive reinforcement.
- Ensured proper medication administration for individuals under my care according to doctors'' orders.
- Promoted emotional well-being by providing individualized support and counseling to address personal challenges faced by each youth.
- Maintained accurate case records, ensuring compliance with organizational policies and state regulations.
Caregiver
Family Loving Kare
05.2015 - 05.2021
- Provided in-home care for patients with ALS and respiratory conditions including asthma, COPD, pneumonia, and chronic lund disease.
- Monitored breathing patterns, oxygen levels, and respiratory status.
- Administered oxygen therapy and ensured proper use of oxygen equipment ( tanks, concentrators, nebulizers, CPAP/BiPAP)
- Assisted patients with bathing, grooming, dressing, and oral hygiene care both in private residences and facilities.
- Observed and reported changes in patient condition to medical providers.
- Maintained clean and safe environments to reduce infection risk and respiratory triggers.
- Maintained accurate care documentation and followed infection procedures and PPE protocols.
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
Education
High School Diploma -
Alta Vista High School
Tucson, AZCertified Nursing Assistant (CNA) Certification - Nursing
Pima Community College
Tucson, AZ08-2017
Skills
- Office Administration & Organizational Support
- Computer Proficiency (eg, Microsoft Office, data systems)
- Accurate Data Entry & Record Management
- Bilingual: Fluent in Spanish
- Strong Interpersonal & Customer Service Skills
- Analytical & Problem-Solving Abilities
- Strong Work Ethic & Reliability
- Positive, Friendly Attitude
Timeline
Administrative Assistant to the Director
VisionQuest Gwen Mikeal Village
04.2024 - Current
Case Aide
VisionQuest
07.2021 - Current
Youth Care Worker
VisionQuest
05.2021 - Current
Caregiver
Family Loving Kare
05.2015 - 05.2021
High School Diploma -
Alta Vista High School
Certified Nursing Assistant (CNA) Certification - Nursing
Pima Community College