MICHELLE GEORGE
South Jordan,UT
Summary
Highly skilled Operations Specialist with over 7 years of experience in event setup and sales fulfillment, complemented by extensive client service and customer support roles. Demonstrated ability to lead teams, manage logistics, and optimize customer service. Adept at fostering partnerships and collaborating with industry leaders to enhance technology solutions.
Proficient in Microsoft Office, SQL, and critical problem-solving. The forward-thinking team leader is skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement.
Versatile Operations Supervisor successful at taking on routine and complex business challenges with resourceful and creative approach. Recognized as driven, dedicated and hardworking leader with history of streamlining operations and increasing results.
Overview
9
9
years of professional experience
Work History
Fulfillment Operations Specialist
Draper
07.2017 - Current
- An integral member of the Partnership Operations team specializing in event setup and seamless sales fulfillment.
- Assumed an expanded role during the pandemic, overseeing the entire platform's logistical setup and fulfillment operations.
- Established and nurtured partnerships with major sports organizations (NFL, NCAA, AXS, MLB), fostering collaborative relationships with Ticketmaster and ProVenue/Tickets.com.
- Facilitated cross-platform collaboration with AXS and Seat Geek to optimize ticketing technology for real-time fan experiences.
- Contributed to the development and implementation of new products, creating policies and procedures communicated company-wide via Microsoft Office suite.
- Onboarded new team members and maintained comprehensive training materials, offering continuous support in alignment with hybrid work schedules.
Client Services Representative
Dealertrack
03.2016 - 04.2017
- Assisted auto dealerships with their accounting software in a call center environment.
- Effectively communicate with clients via phone and email regarding questions and concerns about the Dealer Management System (DMS) software program.
- Provided support and troubleshooting for software that tracked all aspects of accounting for various dealerships, ensuring client satisfaction and efficient issue resolution.
- Collaborated with other departments to develop ways to increase customer satisfaction.
- Utilized active listening skills to identify customer needs and provide appropriate solutions.
- Met customer call guidelines for service levels, handle time and productivity.
- Followed-through on all critical inter-departmental escalations to increase customer retention rates.
Server/Hostess/Assistant Caterer
Famous Daves BBQ
09.2015 - 03.2016
- Greeted and seated guests took and placed orders (dine-in and to-go).
- Served meals and ensured guest satisfaction from beginning to end.
- Cultivated warm relationships with regular customers.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Bussed and reset tables to keep dining room and work areas clean.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
Education
High School Diploma - General Studies
Kearns Senior High
Kearns, Utah06.2001
Skills
- Cultivated and improved the following skills and always looking to add on!
- - Analytical Skills
- - Project prioritization
- - Microsoft Office Products
- - JIRA
- - SQL- Beginner
- - Troubleshooting Expert
- - Critical thinking assessor
- - Salesforce and CRM software
Timeline
Fulfillment Operations Specialist
Draper
07.2017 - Current
Client Services Representative
Dealertrack
03.2016 - 04.2017
Server/Hostess/Assistant Caterer
Famous Daves BBQ
09.2015 - 03.2016
High School Diploma - General Studies
Kearns Senior High
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