Michelle Givens
Ocean City,MD
Summary
Dedicated professional with sixteen years of experience in administrative and client service roles. Demonstrated expertise in managing document workflows, drafting communications, and enhancing clerical efficiency. Proven track record in managing sensitive client relations in health and administrative capacities. Exceptional organizational, communication, and critical thinking skills, poised to manage office environments effectively.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Home Health and Hospice Aide
Task It to Me
Berlin, MD
06.2019 - 01.2024
- Delivered tailored care to individuals with type 2 diabetes, integrating technology to analyze and align blood sugar levels, dietary habits, and insulin administration with health aims
- Performed advanced wound care for diabetic ulcers and pressure sores, strictly adhering to universal precautions and principles of infection control
- Crafted and executed detailed care plans, incorporating memory care techniques, medication and supplement administration, vital sign monitoring, and assistance with daily activities to bolster mood, overall well-being, and physical stability
- Partnered cohesively with nurses and therapists to coordinate exercise plans that enhance patient mobility and achieve autonomy
- Upheld patient privacy, and delivered compassionate hospice and palliative care, centered on preserving clients' comfort, dignity, and emotional support for families during end-of-life stages.
Administrative Assistant
VanSice Construction
Newark, MD
05.2017 - 06.2019
- Streamlined client interactions by phone, email, and in-person meetings to convey necessary information
- Bolstered client loyalty by delivering amicable aid and displaying comprehensive product knowledge
- Enhanced clerical efficiency by managing document workflows, drafting communications, and ensuring accuracy in estimates, bids, and contracts
- Orchestrated seamless operations through calendar management, appointment scheduling, and fostering effective communication among team members.
Receptionist
Turf Plus
Easton, MD
05.2008 - 03.2017
- Managed office operations by answering phones, scheduling appointments, and responding to customer inquiries
- Coordinated and maintained filing systems for client contracts, invoices, and other essential documents
- Facilitated employee scheduling and collaboration between clients and sales for seamless workflow and communication
- Prepared and sent correspondence, memos, and updates to management and staff
- Provided administrative support to management including data entry, fax, filing, and photocopying
- Managed incoming and outgoing mail.
Education
Early Childhood Education -
Towson University
131 EHRS09.1999
Skills
- Microsoft Office Proficiency
- Time Management
- Organizational Abilities
- Clinical Documentation and Reporting
- Schedule and Calendar Management
- Data Entry
- Professionalism in Forging Interpersonal Relationships
- Advocate and Liaison with Written and Verbal Communication to Promote Success
- Critical Thinking and Problem Solving
- Maintain Accurate Records with Attention to Detail
- Compassionate Client Care
Certification
- Excel Essential Training Microsoft 365, Linked IN Learning, 2024
- Time Management Fundamentals, Linked IN Learning, 2023
- Productivity with Effective Notetaking, Linked IN Learning, 2023
- MSDE 90 Hr. Cert., Anne Arundel Community College, 1995
Timeline
Home Health and Hospice Aide
Task It to Me
06.2019 - 01.2024
Administrative Assistant
VanSice Construction
05.2017 - 06.2019
Receptionist
Turf Plus
05.2008 - 03.2017
Early Childhood Education -
Towson University