Summary
Overview
Work History
Education
Skills
Certification
Timeline
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MICHELLE GLESMANN

Saint Simons Island,GA

Summary

Highly-motivated Bartender with unmatched abilities in costumer service with ability to handle stressful situation while maintaining a positive attitude. Versed in free pour, blending and preparing drinks true to recipe. Trustworthy head bartender with supervision and managerial experience.

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Overview

14
14
years of professional experience
1
1
Certification

Work History

Head Bartender

NITE HAWK CAFE AND LOUNGE
PORTLAND, OR
10.2019 - 09.2024
  • Ensured that all liquor laws were followed during service hours.
  • Trained new bartenders on proper techniques for mixing drinks and pouring beers.
  • Resolved customer complaints in a professional manner while adhering to company policies and procedures.
  • Provided excellent customer service by attending to guests' needs promptly and courteously.
  • Handled food orders from customers seated at the bar.
  • Handled complaints and disputes from customers to promote customer satisfaction.

Bartender

Desert Inn
Portland, OR
02.2011 - 12.2018
  • Maintained inventory of liquor, beer, wine, and other beverage items.
  • Monitored guests' alcohol consumption levels to prevent over-intoxication or underage drinking.
  • Resolved customer complaints in a professional manner.
  • Adhered to state regulations regarding serving alcohol responsibly.
  • Developed good working relationships with fellow employees through effective communication.
  • Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
  • Mixed and served both alcoholic and non-alcoholic drinks for patrons by following standard recipes and procedures.
  • Effectively multitasked within fast-paced environment.
  • Remained calm and poised during busy periods, promoting great customer service to guests.

Education

Real Estate

PORTLAND REAL ESTATE SCHOOL
Portland, OR
03-2003

High School Diploma -

Woodrow Wilson High School
Portland, OR
10-1982

Skills

  • Safe alcohol service
  • Team leadership abilities
  • Cocktail list development
  • Beverage Preparation
  • Proficient in mixology
  • Organizational ability
  • Courteous
  • New Hire Training
  • Complex Problem-Solving
  • Handling Difficult Customers
  • Outgoing Personality
  • Service-oriented mindset
  • Staff Management
  • Customer service expertise

Certification

  • GEORGIA serving alcohol course
  • OLCC

Timeline

Head Bartender

NITE HAWK CAFE AND LOUNGE
10.2019 - 09.2024

Bartender

Desert Inn
02.2011 - 12.2018

Real Estate

PORTLAND REAL ESTATE SCHOOL

High School Diploma -

Woodrow Wilson High School

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MICHELLE GLESMANN