Michelle Glick
Terre Haute,IN
Summary
Dynamic and results-driven professional with extensive experience in team leadership and customer service at Bob Evans Restaurant. Proven ability to enhance operational efficiency and staff performance through effective training and conflict resolution. Skilled in inventory management and fostering a collaborative work environment, ensuring high standards of service and safety compliance.
Overview
10
10
years of professional experience
Work History
Assistant Manager
Bob Evans Restaurant
Terre Haute, IN
05.2023 - Current
- Assisted in daily operations, ensuring smooth workflow and productive team environment.
- Supported management in implementing policies and procedures for enhanced efficiency.
- Collaborated with team members to maintain high standards of customer service.
- Participated in training sessions to develop knowledge of company systems and processes.
- Contributed to inventory management, tracking supplies to optimize stock levels.
- Aided in scheduling staff shifts, promoting balanced workloads across the team.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
Kitchen Manager
Applebee's Grill + Bar
Terre Haute, IN
02.2016 - 03.2023
- Oversaw kitchen operations, ensuring compliance with food safety and sanitation regulations.
- Managed inventory levels, reducing waste through efficient supply chain practices.
- Trained and mentored staff in food preparation techniques and customer service standards.
- Developed weekly schedules to optimize labor efficiency and meet peak service demands.
Education
No Degree - Veterinary Science
Globe University
Green Bay, WISkills
- Customer service
- Money handling
- Team leadership
- Decision-making
- Problem-solving
- Time management
- Staff training and development
- Staff supervision
- Task delegation
- Conflict resolution
- Employee scheduling
- Recruiting and interviewing
- Orientation and training
- Multitasking and organization
- Adaptability and flexibility
- Inventory management
Timeline
Assistant Manager
Bob Evans Restaurant
05.2023 - Current
Kitchen Manager
Applebee's Grill + Bar
02.2016 - 03.2023
No Degree - Veterinary Science
Globe University