Michelle G. Ngo
Garden Grove,California
Overview
3
3
years of professional experience
Work History
Executive Assistant & Project Coordinator
Exfluential
Rancho Santa Margarita, CA
10.2025 - Current
- Coordinated complex C-suite calendars, meetings, and travel logistics, proactively managing scheduling conflicts, priorities, and executive needs.
- Streamlined weekly leadership meetings by prioritizing projects, establishing deadlines, and tracking cross-functional action items to improve accountability and on-time delivery.
- Maintained a centralized project backlog and recurring status reports to track deliverables, identify risks and blockers, and drive project ownership across teams.
- Facilitated communication among clients, vendors, contractors, and internal teams to resolve issues, align expectations, and keep projects on schedule.
- Supported the planning and execution of multi-channel marketing campaigns across email, social media, and lead-generation initiatives, coordinating deliverables and launch timelines.
- Designed and implemented AR/AP tracking processes and managed invoicing, billing cycles, purchase orders, and payment follow-ups to improve cash-flow visibility and operational efficiency.
- Built and managed relationships with contractors and vendors.
OEM Business Development Representative
Exfluential
Rancho Santa Margarita, CA
02.2025 - 09.2026
- Conducted high-volume prospecting (150+ calls, 80+ emails daily) to engage decision-makers.
- Booked 3-4 qualified meetings monthly with prospective clients, and enhanced sales opportunities.
- Expanded accounts by adding 25+ new contacts daily while managing the pipeline in HubSpot CRM to support growth.
- Streamlined outreach in aesthetics, skincare, and medical sectors using LinkedIn and LeadIQ for targeted engagement.
Marketing Development Intern
Project Hope Alliance
Costa Mesa, CA
09.2024 - 12.2024
- Coordinated campaigns that secured 200 RSVPs for major events, enhancing attendee engagement.
- Developed content calendars to synchronize outreach with program initiatives, supporting strategic goals.
- Published 4-5 weekly posts and authored internal newsletters, fostering team communication.
Outside Sales Representative Intern
Edge Branding Inc.
Costa Mesa, CA
06.2023 - 08.2023
- Cultivated strong client and vendor relationships to facilitate business growth.
- Conducted 200+ daily customer interactions to enhance brand visibility.
- Assisted in sales meetings and resolved billing issues to meet KPIs.
Education
Bachelor of Arts - Marketing
California State University, Fullerton
Fullerton, CA05-2024
Skills
- Cross-Functional Collaboration
- Vendor & Contractor Management
- AR/AP & Billing Coordination
- HubSpot CRM
- Trello
- Jira
- Visual Studio Code
- QuickBooks Online
- Microsoft Office
- Lead Generation
Timeline
Executive Assistant & Project Coordinator
Exfluential
10.2025 - Current
OEM Business Development Representative
Exfluential
02.2025 - 09.2026
Marketing Development Intern
Project Hope Alliance
09.2024 - 12.2024
Outside Sales Representative Intern
Edge Branding Inc.
06.2023 - 08.2023
Bachelor of Arts - Marketing
California State University, Fullerton