Michelle Godfrey
Rochester
Summary
Business-minded professional tackling any job task with gusto and precision. Determined Front Office Supervisor delivering exceptional service and responding to questions and inquiries quickly. Demonstrates positive attitude and readiness to adapt to different situations.
Reliable Store Manager with several years in sales and progressive leadership roles. Skilled at coaching and encouraging staff toward advancement by leveraging enthusiastic and supportive attitude. Proactive in addressing operational concerns to streamline processes, boost customer engagement, and leverage substantial marketing prowess to strengthen and expand revenue streams.
Overview
21
21
years of professional experience
Work History
Store Manager
Party City
Rochester
05.2022 - 03.2025
- Appraised inventory levels on frequent basis, ordering new merchandise to keep quantities well-stocked.
- Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Delegated work to staff, setting priorities and goals.
- Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
- Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
- Established store tactics and strategies to achieve operational performance and sales goals.
- Enhanced customer satisfaction and store operations through relationship building and daily problem-solving.
- Oversaw inventory management through cycle counts, audits and shrinkage control.
- Strengthened work flow productivity by hiring, managing and developing top talent.
- Worked effectively in team environments to make the workplace more productive.
Store Manager
Party City
Henrietta
03.2020 - 04.2022
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Appraised inventory levels on frequent basis, ordering new merchandise to keep quantities well-stocked.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Delegated work to staff, setting priorities and goals.
- Mitigated business risks by working closely with staff members and assessing performance.
- Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
- Prepared staff work schedules and assigned team members to specific duties.
- Recruited, trained and supervised new employees.
- Preserved product quality by maintaining stockrooms and disposing of damaged items.
- Oversaw storewide merchandising benchmarks to maintain operational excellence.
- Conducted daily store operations, including opening and closing procedures and cash handling.
Assistant Store Manager
Party City
Rochester
09.2018 - 03.2020
- Oversaw daily cash handling procedures, reconciling discrepancies as necessary.
- Provided leadership support during peak business hours by motivating staff members to meet targets.
- Managed day-to-day operations including scheduling shifts, assigning tasks.
- Prepared staff work schedules and assigned team members to specific duties.
- Coached and developed store associates through formal and informal interactions.
Assistant Store Manager
Party City
Henrietta
05.2013 - 09.2018
- Oversaw daily cash handling procedures, reconciling discrepancies as necessary.
- Provided leadership support during peak business hours by motivating staff members to meet targets.
- Conducted regular performance reviews with staff members to assess individual progress and set goals for future development.
- Managed day-to-day operations including scheduling shifts, assigning tasks.
- Prepared staff work schedules and assigned team members to specific duties.
- Coached and developed store associates through formal and informal interactions.
Assistant Store Manager
Party City
Rochester
06.2009 - 05.2013
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Provided leadership support during peak business hours by motivating staff members to meet targets.
- Conducted regular performance reviews with staff members to assess individual progress and set goals for future development.
- Managed day-to-day operations including scheduling shifts, assigning tasks.
- Prepared staff work schedules and assigned team members to specific duties.
- Led teams in planning, implementation and execution of merchandising and operating initiatives to streamline business effectiveness.
- Handled scheduling for store shifts to achieve adequate staffing.
- Completed frequent walk-throughs and directed team members to correct issues impacting store appearance or professionalism.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Assisted in recruiting efforts by interviewing candidates for open positions in the store.
- Checked monthly sales and performance reports to support operational planning and strategic decision-making.
- Delegated work to staff, setting priorities and goals.
- Monitored sales activities to ensure that customers receive satisfactory service and quality goods.
- Appraised inventory levels on frequent basis, ordering new merchandise to keep quantities well-stocked.
- Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
Front End Supervisor
Party City
Rochester
04.2004 - 06.2009
- Connected with customers to provide assistance and collect feedback to optimize operations.
- Cultivated professional relationships with guests, improving customer retention through coordinated service.
- Managed customer complaints and rectified issues to complete satisfaction.
- Trained new employees in customer service techniques and store policies.
- Answered phones to respond to customer inquiries and transferred calls to appropriate staff members.
- Resolved customer problems by investigating issues, answering questions and building rapport.
- Developed and implemented strategic plans for front end operations to ensure customer satisfaction.
- Processed returns and exchanges according to company policies.
- Resolved customer complaints in a professional manner.
- Used Point of Sale register system to complete transactions.
- Coached staff on strategies to enhance performance and improve customer relations.
- Emphasized customer service excellence through ongoing training of front-line team members to improve customer service ratings.
- Conducted regular performance evaluations of front end personnel.
- Monitored cash register transactions to ensure accuracy and compliance with company policies.
Education
GED -
Greece Athena High School
Rochester NY02-2000
Skills
- Inventory management
- Sales analytics
- Customer service
- Cash handling
- Team leadership
- Visual merchandising
- Scheduling management
- Relationship building
- Organizational skills
Timeline
Store Manager
Party City
05.2022 - 03.2025
Store Manager
Party City
03.2020 - 04.2022
Assistant Store Manager
Party City
09.2018 - 03.2020
Assistant Store Manager
Party City
05.2013 - 09.2018
Assistant Store Manager
Party City
06.2009 - 05.2013
Front End Supervisor
Party City
04.2004 - 06.2009
GED -
Greece Athena High School