Michelle Gonzales
General manager
Beaverdam,WI
Summary
Qualified representative with 12 years in fast-paced customer service and call center environments. Personable and professional under pressure.
Call Center Representative versed in customer support in high call volume environments. Superior computer skills and telephone etiquette.
Motivated customer service specialist with over 12 years retail experience in a fast-paced, team-based environment.
Overview
22
22
years of professional experience
Work History
Customer Service
Harte Hanks
2800 Wells Branch Parkway
- Answered an average of 50-70 calls per day by addressing customer inquiries, solving problems and providing new product information.
- Politely assisted customers in person and via telephone.
General manager
Loves travel stop
Poynette, WI
09.2015 - Current
- Implemented innovative programs to increase employee loyalty and reduce turnover.
- Enhanced customer satisfaction with introduction of customer feedback system, leading to service improvements and repeat business.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Interacted well with customers to build connections and nurture relationships.
- Supervised creation of exciting merchandise displays to catch attention of store customers.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed purchasing, sales, marketing and customer account operations efficiently.
Personal Assistant
Help At Home
4141 East State St Rockfor Il 61108
02.2003 - 02.2014
- Provided an elevated customer experience to generate a loyal clientèle.
- Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot.
Education
GED - undefined
Wheeling High School
1998
Skills
- Creative problem solver
- MS Windows proficient
- Quick learner
- Strong client relations
- Multi-line phone talent
Timeline
General manager
Loves travel stop
09.2015 - Current
Personal Assistant
Help At Home
02.2003 - 02.2014
GED - undefined
Wheeling High School
Customer Service
Harte Hanks