Michelle Gonzalez
Clearwater,FL
Summary
Adept at POS system operation and excelling in customer service, I significantly enhanced customer satisfaction and team efficiency at Floor & Decor and Culvers. Skilled in cash handling and resolving complaints, my proactive approach contributed to a safer, more productive work environment, training new team members, and maintaining high service standards. Results-focused Clerk who thrives in fast-paced, deadline-driven environments. Committed to accuracy and efficiency as achieved through hard work and attention to detail.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Customer Service Cashier
Floor & Decor
Clearwater, FL
11.2019 - Current
- Utilized POS system to handle customer cash and credit card transactions.
- Maintained customer satisfaction with quick and professional handling of product returns.
- Resolved customer complaints and maintained clean and tidy checkout area.
Team Member
Culvers
Clearwater, FL
09.2017 - 10.2019
- Maintained productive, efficient approach to all tasks.
- Learned all required tasks quickly to maximize performance.
- Contributed to team success by completing jobs quickly and accurately.
- Worked different stations to provide optimal coverage and meet production goals.
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Trained new team members by relaying information on company procedures and safety requirements.
- Operated register to process payments and collect cash payment for order totals.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
Education
Clearwater High School
Clearwater, FL06.2019
Skills
- Cash Handling
- Merchandise Restocking
- Customer Complaint Resolution
- Guest Services
- Customer Service
- Refund handling
- POS System Operation
Certification
Opioid Overdose Certifications
Timeline
Customer Service Cashier
Floor & Decor
11.2019 - Current
Team Member
Culvers
09.2017 - 10.2019
Clearwater High School