Michelle Gonzalez
Whittier,CA
Summary
Dynamic and results-driven professional with over 13 years of experience in restaurant, hospitality, and customer service operations. Currently pursuing undergraduate studies in business management, bringing a hands-on leadership approach to driving operational excellence and customer satisfaction. Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Office Assistant/Front Desk Receptionist
Harvest Sherwood Food Distribution
Vernon, CA
01.2025 - Current
- Collected and entered invoices, purchase orders and accounts payable data into FACTS system maintaining accuracy and correcting any discrepancies.
- Maintained an organized filing system of paper documents and electronic files within all company departments.
- Answered telephones, directed calls, and took messages.
- Delivered exceptional customer service to customers, vendors, and suppliers via phone and in-person consultations.
- Delivered administrative support across accounts payable, sales, warehouse inventory and transportation departments.
- Distributed incoming mail to relevant personnel and departments.
Special Operations / Customer Service
Insomniac
Los Angeles, CA
05.2024 - 01.2025
- Provided assistance and guidance at information booths, addressing attendee inquiries and concerns.
- Coordinated transportation logistics for event attendees, ensuring timely and efficient service.
- Facilitated communication between festival departments to coordinate production schedules, and troubleshoot issues effectively.
- Developed contingency plans for emergency scenarios, enhancing preparedness and response strategies.
Customer Service /Retail Sales Associate
The TJX Company
Whittier, CA
02.2024 - 01.2025
- Managed retail transactions, including cash handling, with accuracy and efficiency
- Promoted and sold TJX Rewards Credit Cards to customers, effectively communicating benefits, and achieving sales targets.
- Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
Administrative Assistant/Personal Assistant
Lydia Carrasco
Bellflower, CA
07.2023 - 01.2025
- Answered phone calls and emails to provide information, resulting in effective business correspondence.
- Executed management of personal and business errands efficiently to ensure all tasks were completed promptly.
- Utilized Microsoft Office Suite to streamline project tasks and data organization.
- Coordinated travel arrangements and completed expense reports for travel reimbursement.
- Developed and implemented filing systems, both digital and physical, improving document organization and retrieval efficiency.
Assistant Manager
SugarBloom Bakery
Los Angeles, CA
12.2014 - 06.2023
- Facilitated efficient food production processes.
- Developed and nurtured relationships with sales representatives to negotiate prices, discuss business figures, addressing and rectifying purchase discrepancies as needed to maintain a stocked inventory for business needs.
- Created and managed an inventory system for the business, ensuring accuracy and efficiency with supplies and product to ensure production needs.
- Created SOPs enhancing safety in equipment handling, recipe adherence and job roles.
- Coordinated and led management meetings to discuss issues, set business objectives, and evaluate employee progress.
- Cross-trained employees in various roles to enhance operational flexibility and efficiency.
- Streamlined the hiring process by conducting interviews and onboarding procedures aligned with company protocols.
- Utilized Google Workspace and Microsoft Office applications to update recipes, create documentation, and SOP's.
- Designed and oversaw daily and weekly food production timelines to meet wholesale demands.
Education
Associate of Science - Business Administration
Pasadena City College
CA, USA06-2024
Associates Degree - Culinary Arts
California School of Culinary Arts
01.2012
Bachelor of Science - Business Management
Cal State University Los Angeles
CA, USASkills
- Inventory management
- Customer Service
- Purchasing Coordination
- Personal Assistant Expertise
- Clerical and administrative support
- Strategic Planning for Business Operations
- Supervisory Skills
- Employee Training
- Proficiency in Microsoft Office and Google Suite
- Problem Solving and Analysis
- Operational Efficiency
Certification
Serve Safe Food Handlers Card
Languages
English
Professional
Spanish
Professional
References
References available upon request.
Timeline
Office Assistant/Front Desk Receptionist
Harvest Sherwood Food Distribution
01.2025 - Current
Special Operations / Customer Service
Insomniac
05.2024 - 01.2025
Customer Service /Retail Sales Associate
The TJX Company
02.2024 - 01.2025
Administrative Assistant/Personal Assistant
Lydia Carrasco
07.2023 - 01.2025
Assistant Manager
SugarBloom Bakery
12.2014 - 06.2023
Associate of Science - Business Administration
Pasadena City College
Associates Degree - Culinary Arts
California School of Culinary Arts
Bachelor of Science - Business Management
Cal State University Los Angeles
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