Michelle Graham
Northglenn,Colorado
Summary
Dedicated and detail-oriented surgical scheduler with over 2 years of experience in efficiently coordinating surgical procedures in busy health care settings. Proficient in using electronic health records (EHR) systems, scheduling software and ensuring smooth patient flow. Exceptional organizational and communication skills, with a strong commitment to maintaining patient confidentiality.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Perioperative Scheduler
Aventist Health / Centura Health
Louisville, CO
11.2021 - Current
- Schedule and coordinate surgical procedures for a high-value surgical department, for multiple providers.
- Collaborate closely with providers, anesthesiologists and nursing staff to ensure optimal scheduling and resource allocation.
- Conduct insurance verifications, obtain preauthorizations and ensure accurate billing and coding for surgical services.
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Ensured HIPAA compliance by maintaining strict confidentiality with all patient records and information.
- Managed a high volume of incoming calls, addressing inquiries, and providing exceptional customer service to patients.
- Handled financial transactions related to copayments or self-pay fees while adhering to company policies regarding payment collection.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Coordinated appointment reminders for patients via phone calls or email notifications, reducing no-show rates.
- Provided administrative support to medical staff, assisting with various clerical tasks as needed.
- Served as a liaison between patients and healthcare providers, ensuring clear communication of necessary information.
- Transcribed phone messages and relayed to appropriate personnel.
Medical Receptionist
Centura Helth
Louisville, CO
04.2018 - 11.2021
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
- Reduced scheduling conflicts and ensured timely execution of tasks through proactive rescheduling and resource allocation adjustments.
- Maintained high levels of customer satisfaction through diligent scheduling coordination, ensuring all deliverables were met within agreed timeframes.
- Enhanced team productivity by maintaining clear communication channels and providing regular updates on project progress.
- Improved overall workflow efficiency by collaborating with team leads to identify bottlenecks, establish priorities, and develop solutions for process improvement.
Medical Receptionist
Boulder Community Health
Superior, CO And Boulder, CO
09.2011 - 04.2018
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
- Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
- Provided compassionate customer service, creating a welcoming atmosphere for patients and their families.
- Assisted healthcare providers with administrative tasks, enabling them to focus on quality patient care.
- Transcribed phone messages and relayed to appropriate personnel.
Education
Certificate - Billing And Coding
Kaplan College
Thornton, CO09.2011
Skills
- Surgical scheduling
- Electronic Health Records (EHR)
- Medical terminology
- Patient communication
- Operating room coordination
- Time management
- Administrative support
- Conflict resolution
- Attention to detail
- Customer service
Certification
- Certified degree in coding and billing 2011
Timeline
Perioperative Scheduler
Aventist Health / Centura Health
11.2021 - Current
Medical Receptionist
Centura Helth
04.2018 - 11.2021
Medical Receptionist
Boulder Community Health
09.2011 - 04.2018
Certificate - Billing And Coding
Kaplan College