MICHELLE GRAHAM
ESCANABA,MI
Summary
Dynamic management professional with a proven track record of effective leadership and a steadfast commitment to excellence. Renowned for meticulous attention to detail and a proactive approach, consistently transforming challenges into opportunities that drive productivity and enhance team performance. Strong listening and adaptive strategy skills foster a positive customer experience while motivating team members to achieve collective goals. Demonstrated success in driving company sales and exceeding performance expectations through innovative solutions, strategic planning, and collaborative teamwork, all while maintaining high standards in store presentation.
Overview
10
10
years of professional experience
Work History
Store Manager
Charter-Spectrum
Escanaba, MI
12.2021 - Current
- Led daily operations for a high-volume retail store, ensuring exceptional customer service and operational efficiency.
- Managed employee scheduling and payroll to optimize labor costs while maintaining appropriate staffing levels.
- Maintained a clean, safe, and well-organized store environment for customers and employees.
- Oversaw inventory control, cash handling, and store opening/closing procedures in compliance with company standards.
- Resolved customer complaints promptly and professionally, strengthening customer loyalty and satisfaction.
- Supervised and motivated store employees in a fast-paced environment through proactive communication and positive feedback.
- Participated in hiring, onboarding, and training new staff to ensure strong performance from day one.
- Improved customer satisfaction by training team members in customer service best practices and product knowledge.
- Conducted regular performance evaluations, providing constructive feedback and identifying development opportunities.
- Coached sales associates on product features, sales incentives, and selling techniques, contributing to higher customer satisfaction scores.
- Fostered a positive, collaborative work culture through team-building initiatives and consistent recognition of individual achievements.
- Developed effective staffing schedules based on forecasted traffic, employee strengths, and service requirements.
- Analyzed year-over-year performance metrics to forecast targets and strategically drive results that exceeded prior-year numbers.
- Increased overall store sales by implementing creative marketing initiatives and upholding high customer service standards.
- Managing high-volume workload, handling 30+ calls, 100+ emails, and 5+ web meetings per day.
Store Manager
Maurices
Traverse City, MI
04.2021 - 12.2021
- Consistently delivered exceptional customer service beyond standard retail expectations.
- Implemented and executed sales strategies to exceed goals through suggestive selling, personalized styling recommendations, and proactive promotion of key products.
- Ensured optimal store performance by maintaining adequate stock levels, balancing staff workloads, setting clear team goals, and organizing daily and weekly tasks.
- Stayed current on upcoming company sales, promotions, and operational changes to effectively inform customers and guide team execution.
- Trained, coached, and mentored staff to foster a collaborative, high-performing team environment.
- Analyzed sales data to identify trends and drive strategic merchandising and product placement decisions.
- Maintained a clean, organized, and visually engaging store environment to enhance the customer shopping experience.
- Regularly exceeded sales targets and achieved business objectives by motivating staff and promoting high-priority products.
- Optimized store displays and visual merchandising to maximize product visibility and drive incremental sales.
Store Manager
Family Video
Escanaba & Marquette, MI
04.2016 - 01.2021
- Managed operations and workload across two retail locations, ensuring efficient and consistent performance.
- Developed and executed sales strategies that consistently exceeded organizational targets.
- Researched new products to thoroughly understand features, benefits, and key selling points.
- Applied suggestive selling techniques, creative problem-solving, and critical thinking to drive profitability and maintain smooth daily operations.
- Oversaw staffing, scheduling, billing, and bookkeeping functions for both stores.
Skills
- Sales coaching and development
- Proven track record in retail performance
- Target setting and strategy development
- Friendly and positive
- Product and policy training
- Problem-solving
- Multitasking and organization
- Customer service
Timeline
Store Manager
Charter-Spectrum
12.2021 - Current
Store Manager
Maurices
04.2021 - 12.2021
Store Manager
Family Video
04.2016 - 01.2021