Michelle Grogan
Hughson
Summary
Dynamic Planner and Administrative Support Specialist with expertise in coordination and customer service. Proven ability to analyze feedback and enhance client satisfaction while managing schedules efficiently.
Overview
34
34
years of professional experience
2
2
Certifications
Work History
Planner/Administrative Support Specialist
AAI Pest Control/Rentokil-Terminx
Modesto
10.2012 - Current
- Coordinated with technicians to schedule service appointments efficiently.
- Analyzed customer feedback to enhance service offerings and client satisfaction.
- Assisted in training new staff on procedures and safety protocols.
- Maintained detailed documentation of service records and customer interactions.
- Managed timelines for completion of tasks assigned by upper management.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Worked with cross-functional teams to achieve goals.
- Maintained updated knowledge through continuing education and advanced training.
Member Service Specialist
Valley First Credit Union
Ceres
03.2002 - 02.2012
- Assisted members with account inquiries and transaction processing.
- Explained product features and services to enhance member understanding.
- Resolved member issues through effective communication and problem-solving skills.
- Maintained accurate records of member interactions and transactions.
Administrative Assistant/Termite Coordinator
Clark Pest Control
Modesto
05.1992 - 02.2012
- Managed correspondence and communication between clients and field technicians.
- Organized and scheduled appointments for pest control services and consultations.
- Maintained accurate records of service requests and customer interactions.
- Assisted in preparing reports on service activities and customer feedback.
- Processed invoices and billing information for customer accounts effectively.
- Answered phone calls and emails to provide information, resulting in effective business correspondence.
Education
Associate of Science - Agriculture Environmental Science
Modesto Jr College
Modesto05-2025
Skills
- Project management
- Customer service
- Team collaboration
- Data analysis
- Effective communication
- Problem solving
Certification
SPCB Branch 2 and 3
Timeline
Planner/Administrative Support Specialist
AAI Pest Control/Rentokil-Terminx
10.2012 - Current
Member Service Specialist
Valley First Credit Union
03.2002 - 02.2012
Administrative Assistant/Termite Coordinator
Clark Pest Control
05.1992 - 02.2012
Associate of Science - Agriculture Environmental Science
Modesto Jr College