Michelle Gross
Silverton,OR
Summary
Dedicated Certified Medical Assistant with a proven track record in pediatric care, safety, and office administration, notably in Pediatric clinics for the past 20 years. Excelled in patient documentation and hands on care. Enhancing patient experience through compassionate care and efficient problem-solving. Achieved significant improvements in clinic organization and patient data accuracy, leveraging expertise in medical software like EPIC and PCC.
Overview
10
10
years of professional experience
Work History
Certified Medical Assistant
Rainbow Valley Pediatrics/Small Town Pediatrics
08.2021 - Current
- Sanitized, restocked, and organized exam rooms and medical equipment. Inventory of all supplies
- Provided compassionate care for patients, addressing their concerns and ensuring a positive experience.
- Assisted physicians with various procedures, such as circumcisions, frenotomy, and wound care. Vaccine administration, medications, newborn screening, and adherence to protocols, while ensuring comfort and accuracy for optimal patient outcomes.
- Conducted preliminary patient evaluations measuring weight, height, pulse, respirations, temperature and blood pressure.
- Helped in opening new pediatic care clinics, and organizing all equipment, inventory, information, and data for patients.
- Scheduling patients, sending prescriptions, making phone calls, and other office procedures.
Yoshikai Elementary Office Specialist
Salem School District
03.2021 - 09.2021
- Responded to inquiries from callers seeking information, and student absences add sickness adherence to Covid guideliness.
- Took daily attendance for students, helped teachers with ordering supplies, administered medications, helping in student safety while supervision of outside/inside activities, and professionally provided friendly, knowledgeable assistance to parents and incoming professionals.
- Provided clerical support to company employees by copying, faxing, stocking supplies,and filing documents.
- Reduced errors in data entry tasks by meticulously reviewing documents and cross-referencing information.
Certified Medical Assistant
Childhood Health Associates/Silverton Legacy
01.2016 - 03.2021
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Provided compassionate care for patients, addressing their concerns and ensuring a positive experience.
- Assisted physicians with various procedures, circumcisions, frenotomy, wound care, breathing treatments, medications, vaccine administrations, labs, and adherence to protocol, ensuring comfort and accuracy for optimal patient outcomes.
- Conducted preliminary patient evaluations measuring weight, height, pulse, respirations, temperature and blood pressure.
- Scheduling of patients, making phone calls to pharmacies, and organization of patient materials and paperwork.
Certified Medical Assistant/Clinical Intake Coordinator
Liberty House
01.2015 - 01.2017
- Intake Coordinator for Karly's Law. Reading and specializing in reports with schools, Law enforcement, DHS, and medical facilities. Downloading of information and photos for completion of material for adherence of Karly's Law protocol.
- Provided compassionate care for patients, addressing their concerns and ensuring a positive experience while at Liberty house.
- Assisted physicians with various procedures, ensuring comfort and accuracy for optimal patient outcomes.
- Conducted preliminary patient evaluations measuring weight, height, pulse, respirations, temperature and blood pressure.
- Scheduling of patients, and working with Law enforcement, DHS, medical facilities, and medical directors on getting all protocol done in a timely mannor.
Education
Business Courses -
Chemeketa Community College
Salem, ORHigh School Diploma -
McNary/McKay High School
Salem, ORCertification of Medical Assistant/Medical Office -
Valley Medical College
Salem Oregon06-2005
Skills
- Patient documentation
- Phlebotomy techniques
- Problem-solving
- Basic life support
- Computer programs such as EPIC, PCC, and other medical programming software
- Current Certifications such as BLS, Certified Medical Assistant, and continued care
Timeline
Certified Medical Assistant
Rainbow Valley Pediatrics/Small Town Pediatrics
08.2021 - Current
Yoshikai Elementary Office Specialist
Salem School District
03.2021 - 09.2021
Certified Medical Assistant
Childhood Health Associates/Silverton Legacy
01.2016 - 03.2021
Certified Medical Assistant/Clinical Intake Coordinator
Liberty House
01.2015 - 01.2017
Business Courses -
Chemeketa Community College
High School Diploma -
McNary/McKay High School
Certification of Medical Assistant/Medical Office -
Valley Medical College
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