Michelle Guenther
Howell,MI
Summary
Detail-oriented professional with extensive experience in customer inquiry analysis and CRM management. Known for effective communication and problem-solving skills, committed to delivering exceptional service and driving continuous improvement initiatives.
Overview
26
26
years of professional experience
1990
1990
years of post-secondary education
Work History
Priduct Support Specialist T1
RealTruck
Ann Arbor, Michigan
02.2021 - Current
- Provided technical support for customers regarding product inquiries and troubleshooting.
- Documented customer interactions and feedback for continuous improvement initiatives.
- Provided exceptional customer support through phone and email communication.
- Collaborated with team members to improve support processes and enhance efficiency.
- Documented and tracked customer inquiries in the company's CRM system.
- Monitored support tickets to ensure timely resolutions were achieved consistently.
- Documented customer interactions and contact information into company database.
- Coordinated with vendors for product ordering and delivery services.
- Collaborated with internal teams to resolve escalated customer queries quickly.
- Maintained composure and patience in face of difficult customer situations, applying de-escalation techniques and positive customer support.
Clincal Assistant
St Joseph Mercy Hospital
Ann Arbor, Michigan
07.2019 - 02.2021
- Assisted healthcare professionals with patient examinations and treatment procedures.
- Maintained accurate medical records and updated patient information in systems.
- Prepared examination rooms and ensured proper sterilization of instruments.
- Interacted closely with practitioners, nurses and patients and used effective interpersonal, active listening and communication skills.
- Led patients to exam rooms, answered general questions and prepared patients for physician by explaining process.
- Documented patient visits in Electronic Medical Record system.
- Assisted physicians with minor surgical procedures.
- Cleaned and maintained medical equipment following procedures and standards.
- Conducted patient interviews to gather health history, vital signs and information about current medical issues.
- Collected, labeled and stored laboratory specimens properly prior to testing.
Manager
White Glove Professional Cleaning Services
Brighton, Michigan
09.1999 - 06.2009
- Managed daily operations for cleaning service teams across multiple client sites.
- Facilitated team meetings to discuss performance and address challenges.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Coached, mentored and trained team members in order to improve their job performance.
- Recruited and hired qualified candidates to fill open positions.
- Led team meetings and one-on-one coaching sessions to continuously improve performance.
- Conducted performance evaluations, providing feedback and coaching for team development.
Education
Pinckney High School
Pinckney, MISome College (No Degree) - Interior Design And Fine Arts
Ashworth College
Norcross, GASkills
- Customer inquiry analysis
- CRM management
- Troubleshooting techniques
- Team collaboration
- Problem solving
- Effective communication
- Attention to detail
- Conflict resolution
- Cross-functional coordination
- Remote support
- Customer service
- Empathy and patience
- Relationship building
Timeline
Priduct Support Specialist T1
RealTruck
02.2021 - Current
Clincal Assistant
St Joseph Mercy Hospital
07.2019 - 02.2021
Manager
White Glove Professional Cleaning Services
09.1999 - 06.2009
Pinckney High School
Some College (No Degree) - Interior Design And Fine Arts
Ashworth College