Michelle Guerra
Summary
Professional Provider scheduling specialist with creating a fair schedule and optimizing workflows. Proven ability to coordinate schedules, manage multiple priorities, and adapt to changing needs seamlessly. Valued team player focused on collaboration and achieving results, ensuring reliability and efficiency in every task. Skilled in time management, communication, and problem-solving.
Overview
35
35
years of professional experience
Work History
Scheduling Specialist Manager
R1 RCM
01.2013 - 11.2025
- Supervised a staff of 8 Scheduling Specialists and 65+ hospital client facilities.
- Coordinated with cross-functional teams to ensure proper work flows and streamline communication.
- Implemented scheduling software to improve on the provider and client preferences when creating a functional work schedule.
- Analyzed scheduling data to identify trends and adjust strategies accordingly for staffing.
- Mentored team members on best practices and developed training materials for effective scheduling.
- Continuously updated knowledge of industry best practices for workforce management and implemented strategies that positively impacted overall scheduling.
Scheduling Specialist
R1 RCM
01.2006 - 01.2013
- Developed and optimized scheduling processes to enhance each clients needs.
- Analyzed scheduling data to identify trends and adjust strategies accordingly.
- Evaluated scheduling policies and procedures, recommending improvements for fairness.
- Managed complex calendars, resolving conflicts promptly while maintaining stakeholder satisfaction.
Staffing Coordinator
Envision
04.2003 - 01.2006
- Company Overview: f.k.a EmCare, Inc.
- Responsible for physician scheduling for 21 facilities hospitalist programs including all start up programs.
- Coordinate recruiting, credentialing and enrollment process to facilitate the completion of monthly schedules.
- Reconcile physician payroll.
- Creating staffing models based on the need for the facility.
- Assist the regional manager with daily operations.
Billing Assistant/Receptionists
Carrollton Family Practice
07.2001 - 11.2002
- Assist the billing department with 60/90 Day accounts receivable, entering of daily charges and patient balances.
- Complete all patient referrals to specialists according to insurance guidelines.
- Assist the front desk with patient services: checking in/out, verifying insurance benefits, answering phones, and scheduling appointments.
Retail Store Manager
T-Mobile
09.2000 - 07.2001
- Company Overview: f.k.a Voice Stream Wireless
- Responsible for two store locations.
- Coordinate sale representatives' schedule, manage several store reports, and complete a monthly inventory.
- Resolve sales representative and customer issues.
Staffing Coordinator
Envision
03.1998 - 09.2000
- Company Overview: f.k.a EmCare, Inc. and The Gould Group, Inc.
- Responsible for physician scheduling for 15 hospital facilities.
- Coordinate recruiting and credentialing process to facilitate the completion of monthly schedules.
- Resolve scheduling and payroll conflicts between physicians, hospital administration, and internal corporate departments.
- F.k.a The Gould Group, Inc.
Staffing Manager
The Gould Group, Inc.
11.1999 - 06.2000
- Supervised a staff of 5 Staffing Coordinators and 65 hospital client facilities.
- Monitored and coordinated the reduction of physician bonuses by over 20%.
- Provided liaison between internal recruiting and credentialing departments and hospital administration.
Staffing Coordinator
The Gould Group, Inc.
03.1998 - 11.1999
- Responsible for physician scheduling for between 12-30 hospital client facilities and over 400 physicians.
- Calculated and produced physician payrolls for employed and contract physicians on a monthly basis.
- Provided training for all new staffing coordinators.
Juvenile Probation Officer
Dallas County Juvenile System
01.1998 - 03.1998
- Responsible for active caseload of 30 juvenile offenders.
- Counseled clients on alternate choices and objectives for problem resolution.
- Monitored schedules and accompanied clients through the judicial system.
Child Care Worker 1
Dallas County Juvenile System
05.1997 - 03.1998
- Assisted in the juvenile unit in the new intake process.
- Created and implemented daily lesson plans to teach standards of community living.
- Monitored individuals placed under intense supervision while maintaining a safe environment.
Credentialing/Staffing/Recruiting Coordinator
The Gould Group, Inc.
10.1992 - 10.1995
- Created database and form letters to be used in the physician credentialing process.
- Scheduled contract physicians in 20 hospital client facilities in three states.
- Processed physician payroll for over 250 contract physicians.
- Recruited contract physicians for facilities in two states by using cold calling techniques, referrals, and advertising mediums.
Clerical/Credentialing Coordinator
Texas Medicus, P.A.
06.1990 - 10.1992
- Responsible for all general clerical duties including providing assistance to all operations departments.
- Processed background checks on each physician candidate spanning from medical school graduation to present.
Education
Bachelor of Science - Criminal Justice
Texas Woman's University
Denton, TX08.1997
Skills
- Excellent verbal and written communication
- Motivated
- Self-starter
- Superior organizational abilities
- Experienced in hardware and software products
- Proven ability to succeed in fast-paced environments
- Experienced in Medical Staffing
- Experienced in Physician Practice Management
Timeline
Scheduling Specialist Manager
R1 RCM
01.2013 - 11.2025
Scheduling Specialist
R1 RCM
01.2006 - 01.2013
Staffing Coordinator
Envision
04.2003 - 01.2006
Billing Assistant/Receptionists
Carrollton Family Practice
07.2001 - 11.2002
Retail Store Manager
T-Mobile
09.2000 - 07.2001
Staffing Manager
The Gould Group, Inc.
11.1999 - 06.2000
Staffing Coordinator
Envision
03.1998 - 09.2000
Staffing Coordinator
The Gould Group, Inc.
03.1998 - 11.1999
Juvenile Probation Officer
Dallas County Juvenile System
01.1998 - 03.1998
Child Care Worker 1
Dallas County Juvenile System
05.1997 - 03.1998
Credentialing/Staffing/Recruiting Coordinator
The Gould Group, Inc.
10.1992 - 10.1995
Clerical/Credentialing Coordinator
Texas Medicus, P.A.
06.1990 - 10.1992
Bachelor of Science - Criminal Justice
Texas Woman's University
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