Michelle Guzman
Chicago,IL
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
6
6
years of professional experience
Work History
Supervisor
UPS
, IL
06.2021 - Current
- Directed and supervised team of 15-20 employees in daily operations.
- Developed and implemented operational policies and procedures to ensure efficiency and accuracy of workflows.
- Maintained accurate records of employee performance, attendance, leave requests, and disciplinary actions.
- Made timely decisions moving flow to and from struggling outbounds to kept belts running.
- Assisted in the safety committee to focus on keeping all employees safe.
Customer Service Representative
PLS Financial Services
Oak Brook, IL
01.2020 - 05.2021
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Utilized programs to stop fraud accounts.
Manager
Burger King
Chicago, IL
02.2018 - 03.2020
- Assisted in the hiring and training process of new employees.
- Maintained records of the store’s labor, inventory, sales, and waste.
Education
Some College (No Degree) - Biomedical Engineering
University of Illinois At Chicago
Chicago, ILSome College (No Degree) - Accounting
City Colleges of Chicago-Richard J Daley College
Chicago, ILSkills
- Process Improvement
- Data Analytics
- Schedule development
- Strategic Planning
- Staff Management
- Inventory Control
- Training and mentoring
- Goal-Oriented
- Complex Problem-Solving
- Policy Enforcement
- Staff Development
- Employee Motivation
- Process Monitoring and Improvement
Timeline
Supervisor
UPS
06.2021 - Current
Customer Service Representative
PLS Financial Services
01.2020 - 05.2021
Manager
Burger King
02.2018 - 03.2020
Some College (No Degree) - Biomedical Engineering
University of Illinois At Chicago
Some College (No Degree) - Accounting
City Colleges of Chicago-Richard J Daley College