Michelle Guzman-Carino
Lanham,MD
Summary
Dependable retail sales professional with experience in dynamic, high-performance environments. Skilled in processing transactions, handling cash, using registers and arranging merchandise. Maintains high-level customer satisfaction by smoothly resolving customer requests, needs and problems. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
1
1
year of professional experience
Work History
Sales Floor Associate
TJX Companies
12.2022 - Current
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Coordinated restocking of sales floor with current merchandise and accurate signage for current promotions.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Assisted customers with product returns, exchanges and refunds to increase satisfaction and trust.
- Processed payments and provided receipts to establish proof of transaction.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
Women's Sales Associate
TJX Companies
07.2022 - 12.2022
- Greeted customers and helped with product questions, selections, and purchases.
- Helped customers complete purchases, locate items, and join reward programs.
- Maintained clean sales floor and straightened and faced merchandise.
- Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
Education
Associate of Science - Accounting
Prince George's Community College
Upper Marlboro, MD05.2025
Skills
- Cash Handling
- Sales Floor Recovery
- Team Cooperation
- Merchandising and Display
- Item Ticketing and Pricing
- Returns and Exchanges
- Merchandise Receiving and Handling
- Dressing Room Assistance
- Item Scanning
- Issue Refunds
- Customer Service
- Register Management
- Retail Transactions
- Hanging Items
Timeline
Sales Floor Associate
TJX Companies
12.2022 - Current
Women's Sales Associate
TJX Companies
07.2022 - 12.2022
Associate of Science - Accounting
Prince George's Community College