Michelle Hagan

• Optimized scheduling and appointment coordination, ensuring smooth daily operations for all team members.
• Demonstrated adaptability by quickly learning new software programs and office tools as required, continuously improving skill set.
• Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
• Handled incoming calls professionally, routing callers appropriately or taking detailed messages when necessary.

Facilitated timely authorization approvals through coordination with insurance firms.

Coordinated patient appointments in the physical therapy department.

Secured necessary approvals for PT, OT, and ST.

Facilitated effective communication between patients, healthcare providers, and insurance companies for optimal care coordination.