Michelle Halpain
University Place,WA
Summary
Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable experiences for customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in a timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments. Upbeat and friendly personality ready to learn and prepared to start a new career and make meaningful contributions with commitment and drive.
Overview
27
27
years of professional experience
Work History
Server
Carrs Restaurant and Catering
03.2015 - Current
- Greeted guests promptly and provided attentive tableside service in fast-paced restaurant and catering settings.
- Cleaned and reset tables, dining areas, and service equipment to meet sanitation expectations.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Adapted to diverse customer needs, providing personalized service that increased guest satisfaction.
- Built rapport with guests to enhance their dining experience and encourage return visits.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
Youth and Teen Director
Lakewood YMCA
03.2000 - 10.2015
- Coordinated teen programs, aligning activities with YMCA youth development goals.
- Recruited and engaged teen participants through outreach, events, and relationship building.
- Monitored participant behavior, enforcing YMCA policies and maintaining positive environment.
- Mentored teen participants in leadership roles, fostering growth and development of essential skills for future success.
- Recruited trained, and supervised volunteers to provide additional support during program activities.
- Provided leadership, guidance and support to staff members.
- Participated in community events to promote services and engage with public.
- Partnered with local organizations to expand access to social and community services.
- Developed and implemented training programs for staff.
- Promoted positive behavior among participants by enforcing clear expectations and consequences consistently throughout the program''s duration.
- Managed budgetary constraints while ensuring high-quality programming, maximizing resources without sacrificing content quality.
- Organized team-building activities that fostered a sense of camaraderie among participating teens from diverse backgrounds.
Education
No Degree -
Pierce College
Steilacoom, WAHigh School Diploma -
Lakes High School
Lakewood, WA06-2003
Skills
- Strong work ethic
- Exceptional customer service
- Safe food handling
- Order accuracy
- Food safety practices
- Multitasking and organization
- Customer feedback management
- POS operation
- Positive guest interactions
- Reliable and responsible
- Team leadership
- Problem-solving
Timeline
Server
Carrs Restaurant and Catering
03.2015 - Current
Youth and Teen Director
Lakewood YMCA
03.2000 - 10.2015
No Degree -
Pierce College
High School Diploma -
Lakes High School