Michelle Harper
Okeechobee,FL
Summary
Dependable retail sales professional with experience in dynamic, high-performance environments. Skilled in processing transactions, handling cash, using registers and arranging merchandise. Maintains high-level customer satisfaction by smoothly resolving customer requests, needs and problems.
Overview
15
15
years of professional experience
Work History
Owner/Operator Manager
Wagon Wheel Horse Farm
Okeechobee, FL
11.2008 - Current
- Maintained professional, organized and safe environment for employees and patrons.
- Applied customer feedback to develop process improvements and support long-term business needs.
- Evaluated employees' strengths and assigned tasks based upon experience and training.
- Cross-trained existing employees to maximize team agility and performance.
- Supervised labor costs and departmental expenses to remain in line with budget.
- Onboarded new employees with training and new hire documentation.
- Developed and maintained relationships with customers and suppliers through account development.
- Evaluated suppliers to maintain cost controls and improve operations.
- Controlled costs and optimized spending via restructuring of budgets for labor, capital assets, inventory purchasing and technology upgrades.
Field Interviewer
Westat
Okeechobee, FL
01.2014 - 03.2015
- Coded data from participant interviews.
- Observed participants and recorded results.
- Conducted interviews with participants to assess eligibility.
- Explained questions in better detail for interviewees to allow truthful answers.
- Collaborated with team members to achieve target results.
Education
Associate of Science - Business Administration And Management
Indian River State College
Ft. Pierce, FLSkills
- Strategic planning
- POS Software
- Flexible Hours
- Merchandise Receiving and Handling
- Item Ticketing and Pricing
- Payment Processing
- Sales and Promotions
- Excellent Written and Verbal Communication
- Store Policies and Procedures
- Exceeding Customer Expectations
- Merchandise Recommendations
- Merchandising and Display
- Building Customer Relationships and Loyalty
Timeline
Field Interviewer
Westat
01.2014 - 03.2015
Owner/Operator Manager
Wagon Wheel Horse Farm
11.2008 - Current
Associate of Science - Business Administration And Management
Indian River State College
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