MICHELLE HARRINGTON SMITH
Bedford
Summary
Results-driven Cosmetic Counter Manager with expertise in customer loyalty, operations management, and suggestive selling. Proven track record in enhancing customer experiences and boosting sales through effective team development and promotional event execution.
Innovative professional delivering exceptional customer engagement and sales growth. Known for developing strong client relationships and executing effective merchandising strategies. Eager to apply expertise in suggestive selling to elevate sales performance.
Overview
43
43
years of professional experience
Work History
Cosmetic Counter Manager
Ulta Cosmetics
Southlake, TX
04.2024 - 02.2026
- Managed daily operations of cosmetic counter, ensuring optimal product presentation and inventory management.
- Trained and developed team members on product knowledge and sales techniques to enhance customer experience.
- Executed promotional events to drive traffic and boost sales, elevating overall brand visibility.
- Analyzed customer feedback to identify trends and implement improvements in service delivery.
Sales Consultant/Cosmetic Counter Manager
Dillards Department Store
Hurst, TX
02.2012 - 03.2024
- Developed strong client relationships to drive sales and enhance customer loyalty.
- Analyzed customer needs to recommend tailored product solutions, improving satisfaction rates.
- Trained and mentored new sales team members on effective selling techniques and store policies.
- Implemented visual merchandising strategies to enhance product presentation and increase foot traffic.
Cosmetics Counter Manager/Consultant
Macys Department Store
Hurst, TX
01.2006 - 03.2012
- Supervised daily operations of cosmetics counter, ensuring high standards of customer service and product presentation.
- Trained and mentored team members on product knowledge and sales techniques to enhance overall performance.
- Developed and implemented promotional strategies to increase cosmetic sales and drive customer engagement.
- Analyzed sales trends to identify opportunities for inventory management and product selection improvements.
Cosmetics Counter Manager/Retail Sales Associate
Sanger Harris
Oklahoma City, OK
03.1987 - 03.1997
- Supervised daily operations of cosmetic counter, ensuring high standards of customer service and product presentation.
- Trained and mentored staff on product knowledge, sales techniques, and customer engagement strategies.
- Developed promotional displays and marketing strategies to enhance product visibility and drive sales performance.
- Analyzed sales trends to identify opportunities for inventory optimization and enhanced merchandising tactics.
Cosmetic Consultant
Dillards Department Store
Oklahoma City, OK
01.1985 - 03.1987
- Advised clients on cosmetic products tailored to individual needs and preferences.
- Demonstrated application techniques for skincare and makeup products, enhancing customer experience.
- Managed inventory levels of cosmetics, ensuring availability of popular items for customers.
- Trained new staff on product knowledge and customer service best practices to improve sales performance.
Counter Manager/Retail Sales Associate
John A Brown
Oklahoma City, OK
06.1983 - 03.1985
- Supervised daily operations, ensuring optimal customer service and product availability.
- Trained and mentored staff in product knowledge and sales techniques.
- Developed promotional strategies to enhance brand visibility and drive sales growth.
- Analyzed inventory levels, optimizing stock management processes for efficiency.
Education
No Degree - Commercial Art
Oklahoma City Community College
Oklahoma City, OK09-1983
High School Diploma -
Canadian Valley VO-TECH
Oklahoma City, OK05-1982
Skills
- Customer loyalty
- Operations management
- Suggestive selling
- Event planning
Timeline
Cosmetic Counter Manager
Ulta Cosmetics
04.2024 - 02.2026
Sales Consultant/Cosmetic Counter Manager
Dillards Department Store
02.2012 - 03.2024
Cosmetics Counter Manager/Consultant
Macys Department Store
01.2006 - 03.2012
Cosmetics Counter Manager/Retail Sales Associate
Sanger Harris
03.1987 - 03.1997
Cosmetic Consultant
Dillards Department Store
01.1985 - 03.1987
Counter Manager/Retail Sales Associate
John A Brown
06.1983 - 03.1985
No Degree - Commercial Art
Oklahoma City Community College
High School Diploma -
Canadian Valley VO-TECH