Michelle Hathenbruck
Riverton,UT
Summary
Highly motivated Technical Operations Supervisor with 11 years of experience maintaining technical goals, promoting safety and addressing potential needs of customers as well as my direct reports. Well-versed in developing relationships with other departments within the organization. In-depth knowledge of the customer experience. Exceptional leadership, communication and time management skills.
Currently working towards a degree in Cybersecurity at DeVry University.
Overview
17
17
years of professional experience
Work History
Technical Operations Supervisor
Comcast, Xfinity
04.2012 - Current
- Lead MPJ technicians and help them to be successful in their daily job duties.
- Responsible for managing escalations and chronic trouble calls.
- Collaborating with other departments to create an inclusive working environment.
- Maintain compliance with all safety requirements (i.e. monthly safety checks)
- Guided, coached and lead project teams, delegating tasks and evaluating performance and progression of project pace.
Technician
Comcast, Xfinity
06.2006 - 04.2012
- Installation of Internet, TV, CDV, and Xfinity Home services for residential and commercial customers.
- Maintained quality assurance and customer experience objectives.
- Performed troubleshooting on Internet, TV, CDV and Xfinity Home services for residential and commercial customers.
- Collaborated with Network partners to resolve customer issues.
- Applied critical thinking and research to address complex issues.
Education
Cybersecurity
DeVry University
Villa Park, IL2025
High School Diploma -
Lehi High School
Lehi, UT05.1987
No Degree - Electrical, Electronics Engineering Technologies
SLCC
West Valley City, UTSkills
- Motivational Leadership
- Operational Standards
- Strategic Decision-Making
- Safety Practices
- Performance Goals
- Customer Satisfaction
- Microsoft Tools
- Creative Solutions
- Operational Efficiency
- Cross-Functional Collaboration
Timeline
Technical Operations Supervisor
Comcast, Xfinity
04.2012 - Current
Technician
Comcast, Xfinity
06.2006 - 04.2012
Cybersecurity
DeVry University
High School Diploma -
Lehi High School
No Degree - Electrical, Electronics Engineering Technologies
SLCC
Similar Profiles
Kevin MooreKevin Moore
RF Field Lead Communications Technician at Comcast/Comcast/XfinityRF Field Lead Communications Technician at Comcast/Comcast/Xfinity
James MacnaughtJames Macnaught
NOC Technician at Comcast, XfinityNOC Technician at Comcast, Xfinity
Timothy MillsTimothy Mills
Construction Specialist 2 at Comcast, XfinityConstruction Specialist 2 at Comcast, Xfinity
Kamila SilverKamila Silver
Retail Sales Consultant at Comcast XfinityRetail Sales Consultant at Comcast Xfinity
Joy WrightJoy Wright
Private Caregiver at Patrice GlitheroPrivate Caregiver at Patrice Glithero