Michelle Henry
San Antonio,TX
Summary
Senior Pharmacy Technician with 20 years of experience in healthcare, adept at leading and motivating pharmacy teams to enhance workflow and ensure compliance with industry standards. Proficient in medication preparation, healthcare management, and pharmaceutical mathematics while fostering a supportive learning environment through personalized coaching. Committed to optimizing pharmacy operations and maintaining high patient safety and satisfaction levels.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Pharmacy Technician Instructor
College of Health Care Professions
06.2021 - Current
- Demonstrate the principles and practices of pharmacy procedures
- Adjusting class materials to the different learning styles of the student also provides students with positive feedback that highlights both strengths and areas in need of improvement
- Supply laboratory and practical training and decide the progress of each student
- Monitor and supervise students' use of pharmacy tools and equipment
- Evaluate students' competencies through written assignments and examinations.
Pharmacy Technician III
Express Pharmacy
06.2021 - 06.2021
- Minimize risk and keep accuracy through consistent adherence to proper medication-handling techniques and industry best practices.
- Help with record-keeping, running reports, checking data, and resolving discrepancies.
- Maintain efficiency by balancing customer needs with pharmacy workload
- Supervise other pharmacy technicians
- Prevent service errors with correct data entry, verifying all information and correcting issues at once
- Enhanced pharmacy workflow by assisting pharmacists with dispensing, labeling, and packaging.
- Solved customer problems in person or over the telephone by assisting with placing orders, navigating systems, and locating items.
- Supported inventory management initiatives through accurate record-keeping of received shipments and expired medications for disposal.
- Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
- Coordinated verification and filling of more than 500 daily prescriptions in a high-volume retail pharmacy environment.
Pharmacy Technician (PRN)
Northeast Methodist
01.2012 - 08.2012
- Fill medication orders with speed and accuracy for pharmacist's check before delivery.
- Ensure proper storage and security of medications delivered to nursing floors and areas.
- Perform all necessary functions on the pharmacy computer and automated medication supply system, including Pyxis machines, patient profile inquiries, debit/credit medications, pharmacy reports/fill lists, print labels, and billing inquiries.
- Accurately perform routine manufacturing and prepackaging.
- Maintain correct and complete records of all manufacturing and prepackaging.
- Ensure that a pharmacist checks all work.
- Processes daily unit dose fill or automated dispensing system refills accurately and promptly
- Perform unit/area inspections when scheduled and send proper documentation to the assigned pharmacist.
- Aids the purchasing agent/department by ensuring that all expired and recalled medications are removed from inventory and stored in the right area
- Restock shelves in respective areas and orders via the pharmacy want book.
Pharmacy Technician
CVS/Caremark
10.2005 - 01.2012
- Completed inquiries and followed up with customers to share findings and offer solutions
- Resolved issues based on thorough investigations of concerns
- Contributed to billing accuracy by deciding charges for services asked, collecting deposits, and arranging long-term payment plans
- Updated records with all interactions and customers' transactions
- Worked effectively with a diverse team to carry out daily aims and meet long-term goals
- Helped team handle high-volume work by prioritizing tasks and organizing supplies
- Protected company and customer data by following information policies.
- Coordinated verification and filling of more than 500 daily prescriptions in a high-volume retail pharmacy environment.
Education
AAS In Health and Medical Administrative Services -
San Antonio College
San Antonio, Texas01.2004
Skills
- Communication Skills
- Data Entry
- Office management
- Medication Preparation & measurement
- Needle and Syringe manipulations
- Written communication
- Pharmacological terminology
- Pharmaceutical mathematics
- Medical office coordinating
- Critical thinking
- Healthcare management
- Communication Skills
Certification
- National Certified Pharmacy Technician (PTCB), 2004, Present
- National Certified Pharmacy Technician (ExCPT), 2019, Present
- Texas State Board of Pharmacy, 06/2004, 06/2026
- Sterile Product IV Certification (NPTA), 02/2024, Present
- Chemotherapy IV Certification (NPTA), 08/2024, Present
- Nonsterile Compounding Certification (NPTA), 08/2024, Present
- Basic Life Support Instructor Certification, 06/2019, 06/2026
- Basic Life Support Provider- Certification, 06/2019, 06/2026
Timeline
Pharmacy Technician III
Express Pharmacy
06.2021 - 06.2021
Pharmacy Technician Instructor
College of Health Care Professions
06.2021 - Current
Pharmacy Technician (PRN)
Northeast Methodist
01.2012 - 08.2012
Pharmacy Technician
CVS/Caremark
10.2005 - 01.2012
- National Certified Pharmacy Technician (PTCB), 2004, Present
- National Certified Pharmacy Technician (ExCPT), 2019, Present
- Texas State Board of Pharmacy, 06/2004, 06/2026
- Sterile Product IV Certification (NPTA), 02/2024, Present
- Chemotherapy IV Certification (NPTA), 08/2024, Present
- Nonsterile Compounding Certification (NPTA), 08/2024, Present
- Basic Life Support Instructor Certification, 06/2019, 06/2026
- Basic Life Support Provider- Certification, 06/2019, 06/2026
AAS In Health and Medical Administrative Services -
San Antonio College
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