Michelle Hernandez
Arlington,TX
Summary
Inbound Associate, Senior with a strong focus on managing shipment inquiries and resolving issues to boost productivity. Recognized for exceptional multitasking abilities and effective communication skills, contributing to team success and organizational growth. Maintains composure in high-pressure environments, leading to a notable reduction in workplace conflicts.
Overview
6
6
years of professional experience
Work History
Inbound Associate, Senior
RSR Group
Fort Worth, TX
07.2024 - Current
- Managed incoming shipment unloading processes.
- Ensured sufficient space for shipments.
- Provided support to associates for damaged shipment resolution.
- Guide newly hired associates with onboarding.
- Successfully organized paperwork on a monthly basis.
- Verified accuracy of shipment details.
- Submitted daily shipment progress reports.
- Notified relevant parties about any shipment concerns using email.
Assistant Restaurant Manager
San Lorenzo LLC
Washington, DC
06.2018 - 03.2020
- Established trust with clients through consistent friendly interactions.
- Inputted customer details and preferences into database.
- Strengthened customer relationships through customized assistance.
- Addressed and resolved guest concerns.
- Created thorough documentation identifying potential worker issues.
- Resolved customer complaints in a timely manner.
- Managed food service operations for special occasions.
Education
Some College (No Degree) - Science Education
Tarrant County College
Fort Worth, TXSkills
- Reliable Professional Commitment
- Strategic Call Decisions
- Training experience
- Quality assurance
- Answering questions
Timeline
Inbound Associate, Senior
RSR Group
07.2024 - Current
Assistant Restaurant Manager
San Lorenzo LLC
06.2018 - 03.2020
Some College (No Degree) - Science Education
Tarrant County College
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