Michelle Hernandez
La Palma Mexicana LLC
Conroe,TX
2
Languages
6
years of professional experience
Dedicated and skilled in customer service and problem-solving. Bilingual communication enhances guest experiences, ensuring satisfaction and loyalty.
Work History
Server
2 Years 5 Months- Processed payments accurately and efficiently using POS system.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
Server
2 Years 4 Months- Delivered exceptional customer service in fast-paced dining environment.
- Assisted guests with menu selections and dietary preferences.
- Collaborated with kitchen staff to ensure timely food delivery.
- Maintained cleanliness and organization of dining area throughout shifts.
- Trained new servers on restaurant policies and service standards.
- Addressed guest concerns promptly to enhance dining experience.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
Housekeeper
1 Year 3 Months- Executed thorough cleaning of residential spaces, ensuring high standards of hygiene and organization.
- Managed laundry services, including washing, drying, and folding garments efficiently.
- Utilized effective time management to prioritize tasks and meet client expectations consistently.
- Developed customized cleaning plans based on individual client needs and preferences.
Education
Associate of Science
High School Diploma
Skills
Strong work ethic
Customer service
Problem-solving skills
Effective planning
Fluent in English and Spanish
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Server
La Palma Mexicana LLC
03.2024 - 08.2026Read More
Server
Saltgrass Steakhouse, Landry's
06.2021 - 10.2023Read More
Housekeeper
Self Employed Services
03.2020 - 06.2021Read More
Lone Star College
Associate of Science
Read More
Conroe High School
High School Diploma
Read More