Michelle Hess De Guevara
Grandview,MO
Summary
Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.
Overview
12
12
years of professional experience
Work History
Intake Coordinator
New Vision Withdrawal Managment
05.2024 - Current
- Provided excellent customer service to patients, family members, and healthcare providers during the intake process.
- Maintained strict confidentiality of patient information, adhering to HIPAA guidelines and company policies.
- Reduced errors in patient data entry with thorough verification processes and attention to detail.
- Completed intake assessment forms and filed clients' charts.
- Collaborated with healthcare professionals to ensure patients received appropriate services and resources.
Staff Auditor II
Sunflower Bank
08.2022 - Current
- Supported compliance with regulatory and quality standards through well-executed audits.
Financial Intake Specialist
Comprehensive Mental Health
01.2021 - 08.2022
- Conducted initial assessment to determine potential client service needs and eligibility parameters.
Senior Analyst
Deloitte
05.2018 - 07.2020
- Reduced errors with regular financial reviews and audits.
Patient Care Technician
Davita
05.2016 - 05.2018
- Monitored patient response to treatment plans and reported unusual findings to nurse supervisor.
Legal Assistant
SouthLaw
02.2012 - 05.2016
- Prepared and filed basic motions for cases.
Education
Bachelor of Arts (B.A.) - Business Administration -
Ottawa University
Overland Park, KSBachelor of Arts (B.A.) - Psychology -
Ottawa University
Overland Park, KSSkills
- Risk Assessment
- Internal Audits
- Spreadsheet Creation
- Accounts Payable
- Report Writing
- Quality Control
- Appointment Scheduling
- Multi-Line Phone Systems
- Cross-cultural sensitivity
- Multitasking and Organization
- Relationship Building
Timeline
Intake Coordinator
New Vision Withdrawal Managment
05.2024 - Current
Staff Auditor II
Sunflower Bank
08.2022 - Current
Financial Intake Specialist
Comprehensive Mental Health
01.2021 - 08.2022
Senior Analyst
Deloitte
05.2018 - 07.2020
Patient Care Technician
Davita
05.2016 - 05.2018
Legal Assistant
SouthLaw
02.2012 - 05.2016
Bachelor of Arts (B.A.) - Business Administration -
Ottawa University
Bachelor of Arts (B.A.) - Psychology -
Ottawa University
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