Michelle Hick
Washington,PA
Summary
Detail-oriented professional recognized for exceptional communication and problem-solving skills in operations management. Skilled in analyzing workflows and implementing strategic improvements to elevate customer satisfaction and operational performance.
Overview
30
30
years of professional experience
Work History
Circulation Zone Manager
Pittsburgh Post-Gazette.com
07.2025 - Current
- Oversaw daily operations to guarantee timely delivery of news content.
- Optimized home delivery routes to enhance operational efficiency and minimize expenses.
- Supported Single Copy with project management and communication tasks.
- Oversaw logistics and distribution functions, implementing improvements to reduce inefficiencies and enhance overall process effectiveness.
- Analyzed and endorsed policies to align with organizational goals and optimize overall performance outcomes.
- Improved customer satisfaction by addressing their concerns and swiftly resolving issues.
Regional Operations Manager
Pittsburgh Post-Gazette
10.2008 - Current
- Managed daily operations to ensure efficient workflow and adherence to safety protocol.
- Performed regular visits to multiple distribution centers, focusing on service metric analysis to optimize operational performance.
- Monitored compliance with company policies and regulatory requirements during operations.
- Enhanced customer satisfaction through effective communication and problem-solving strategies.
Zone Manager
Pittsburgh Tribune Review
07.1996 - 07.2008
- Led cross-functional teams to optimize operational efficiency and drive performance improvements.
- Developed strategic initiatives to enhance customer satisfaction and increase market share.
- Implemented training programs to elevate team skills and ensure adherence to best practices.
- Analyzed sales data to identify trends, inform decision-making, and refine business strategies.
- Mentored junior managers, promoting professional growth and improving overall team effectiveness.
Education
Bachelor of Arts - Social Work
University of Pittsburgh
Pittsburgh, PAAssociate of Arts - Social Work
Community College of Allegheny County
Pittsburgh, PASkills
- Recruitment and hiring
- Training and development
- Time management abilities
- Operations management
- Logistics management
- Teamwork and collaboration
- Customer service
- Excellent communication
Timeline
Circulation Zone Manager
Pittsburgh Post-Gazette.com
07.2025 - Current
Regional Operations Manager
Pittsburgh Post-Gazette
10.2008 - Current
Zone Manager
Pittsburgh Tribune Review
07.1996 - 07.2008
Bachelor of Arts - Social Work
University of Pittsburgh
Associate of Arts - Social Work
Community College of Allegheny County