Michelle Higgins
Medford,WI
Summary
My name is , I worked in retail and customer service since I was 18 years old, I have 16+ years of experience with the public and money-handling and also great with the customers. I recently achieved assistant manager at town pump Corp, but to a family emergency I had to relocate to Wisconsin. If i had a choice i would not have left, I loved my job and my managers and staff. Great Place to work.
Accomplished retail professional with 16 years of experience in customer service and team leadership. Proven track record of improving store operations, achieving sales targets, and enhancing customer satisfaction. Successfully managed daily operations while training staff to deliver exceptional service and build lasting customer relationships.
Overview
3
3
years of post-secondary education
20
20
years of professional experience
Work History
Store Manager
Abc phones INC
Raleigh, North Carolina
09.2024 - Current
- Managed daily store operations and ensured compliance with company policies.
- Trained and supervised staff to deliver excellent customer service.
- Developed strategies to maximize sales and profitability.
- Identified operational issues and implemented appropriate process improvements to promote workplace safety and productivity.
- Established store tactics and strategies to achieve operational performance and sales goals.
- Coordinated promotional activities to increase brand awareness and sales.
- Built relationships with key customers and stakeholders to grow business networks and locate new opportunities.
- Analyzed sales trends to inform merchandising strategies and product placement.
- Maintained visual merchandising standards in line with corporate guidelines.
- Implemented inventory management practices to maintain optimal stock levels.
- Oversaw inventory management through cycle counts, audits and shrinkage control.
- Monitored inventory levels and placed orders to restock shelves.
- Managed inventory tracking and physical inventory counts to minimize loss.
- Resolved customer inquiries and complaints to maintain satisfaction levels.
- Established customer service standards and monitored staff compliance.
- Maintained accurate records of employee performance reviews.
- Strengthened work flow productivity by hiring, managing and developing top talent.
- Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
- Updated and maintained store signage and displays.
- Completed general manager training, to be a manager for the company.
- Initially hired as selling representative, advanced to store manager role at Colby location.
- Developed strategies to maximize sales and profitability.
- Showcased and built visually appealing displays and signs to encourage customers to buy specific products.
- Initially hired as selling representative, advanced to store manager role at Colby location.
Mobile Phone Expert
OSL Retail Services
03.2022 - 08.2023
- Provided expert advice on mobile devices and accessories to customers.
- Assisted customers with troubleshooting and technical support for mobile phones.
- Conducted product demonstrations to showcase new features and functionalities.
- Sold AT&T and Verizon mobile plans, matching customer needs with appropriate options.
- Provided recommendations on which type and model of phone would best suit individual customers' requirements.
- Collaborated with team members to improve customer engagement and satisfaction in-store.
- Answered customer queries about product features, warranties, prices.
- Resolved customer complaints effectively, ensuring satisfaction and loyalty.
- Trained new staff on customer service protocols and product knowledge.
- Collaborated with team members to enhance the in-store customer experience.
- Recommended mobile phone models tailored to individual customer preferences and usage.
- Sold accessories and kept track of inventory.
Assistant Manager
Town Pump Company
09.2022 - 03.2023
- Supervised and trained staff to enhance team capabilities and service standards
- Review staff performance and offer constructive feedback
- Collaborate with team leads on setting and achieving team-specific goals
- Purchase inventory based on current trends, availability of new products and customer interest
- Display merchandise to maximize purchasing appeal
- Organize sales and product demonstrations
- Write sales and customer reports and make recommendations for improvements
- Interact with customers and resolve complaints or grievances
- Delegated duties for the swing shift, upheld the cleanliness of the store.
- Received shipments from vendors for deli and ensured timely stock updates
- Performed store closing and end-of-day paperwork during the graveyard shift.
- Monitored expiration dates and temperatures for ready-to-eat merchandise to ensure food safety.
- Restocked merchandise on sales floor to maintain inventory levels and product availability.
- Handled cash transactions accurately while adhering to the WE ID policy for customer verification. Worked on the POS systems. Also Printed and voided off the Incomm (phone cards, phone minutes, game gift cards, giftcards and refillable prepaid cards) receipts.
- Would help out with the security and kept prevention loss to an all time low. we had a great few months.
Gas Station Attendant
Siyeh corporation
07.2018 - 01.2021
- Greeted customers coming in to the store and when they leave.
- Scanned all purchases and entered plu numbers for certain things that were unscannable
- Handled purchases made with credit, debit, checks and cash and as well as purchase orders.
- Maintained the workstation and equipment (sanitized and cleaned)
- Handled all transactions with customer in a timely manner.
- Went into training for serv safe (alcohol and tobacco purchases) how to spot fake i.ds and making sure all purchasing was of legal age.
- Also informed customers about the loyalty programs for discounts on fuel and purchases made thru the company.
- Made sure the inventory behind the counter was stocked for the next shift.
- Made sure the cash drawer was counted and zeroed out at the end of the shifts.
- Printed out the electronic purchases for gift cards, and all electronic card purchases. Would call support if we need to cancel them or to refund.
- Also kept reports and scanned coupons for purchases for tobacco and alcohol. Made sure the customer had the right change.
Cashier
Town Pump Company
06.2016 - 03.2018
- Greeted customers coming in to the store and when they leave.
- Scanned all purchases and entered plu numbers for certain things that were unscannable
- Handled purchases made with credit, debit, checks and cash and as well as purchase orders.
- Maintained the workstation and equipment (sanitized and cleaned)
- Handled all transactions with customer in a timely manner.
- Went into training for serv safe (alcohol and tobacco purchases) how to spot fake i.ds and making sure all purchasing was of legal age.
- Also informed customers about the loyalty programs for discounts on fuel and purchases made thru the company.
- Made sure the inventory behind the counter was stocked for the next shift.
- Made sure the cash drawer was counted and zeroed out at the end of the shifts.
- Printed out the electronic purchases for gift cards, and all electronic card purchases. Would call support if we need to cancel them or to refund.
Food and Beverage Cashier
Siyeh Corporation
09.2014 - 05.2016
- Welcoming guests as they enter the restaurant
- Offering advice or recommendations to customers and answering any inquiries
- Operating the cash register, scanner, scale or the restaurant's computer system
- Ensuring correct meal prices, accepting payments and administering receipts to customers
- Resolving any pricing complaints and providing solutions or a positive customer service experience
- Processing any exchanges or refunds as requested
- Wrapping or bagging purchases, especially if customers purchase the restaurant's merchandise
Customer Service Representative
Xerox
01.2013 - 05.2014
- I worked as a customer service representative for Verizon wireless here
- Would take daily calls to tech support or customer service department
- Greeted customers and verified account info to verify identity for the accounts
- Resolve issues with changes to the accounts or informed of new devices and tech available to the account
- Would handle new activations to the devices, Sim card #s and etc.
- Submitted small detailed notes on any changes made to the accounts or why customer was calling.
- Informed the customers of new promotional deals available to that particular customer. (Data packages and etc)
- We had to be efficient and driven to resolve the issue if not we'd ask help from supervisor.
- Handled all calls with professionalism and precise customer support
Food and Beverage Cashier
Talking Stick Resort
05.2011 - 06.2012
- Welcoming guests as they enter the restaurant
- Offering advice or recommendations to customers and answering any inquiries
- Operating the cash register, scanner, scale or the restaurant's computer system
- Ensuring correct meal prices, accepting payments and administering receipts to customers
- Resolving any pricing complaints and providing solutions or a positive customer service experience
- Processing any exchanges or refunds as requested
- Wrapping or bagging purchases, especially if customers purchase the restaurant's merchandise
Food and Beverage Cashier
Siyeh corporation
02.2009 - 03.2011
- Welcoming guests as they enter the restaurant
- Offering advice or recommendations to customers and answering any inquiries
- Operating the cash register, scanner, scale or the restaurant's computer system
- Ensuring correct meal prices, accepting payments and administering receipts to customers
- Resolving any pricing complaints and providing solutions or a positive customer service experience
- Processing any exchanges or refunds as requested
- Wrapping or bagging purchases, especially if customers purchase the restaurant's merchandise
Paraeducator
Greensburg public school
08.2008 - 04.2009
- I work with high-school students who needed a little extra supervision or help during classes. Was in charge of 4 to 5 students throughout the day, would attend classes with them and help with any need they had to which they could understand better. Some of my students had learning disabilities such as dyslexia, attention disorders (adhd, autistic) or sometimes anger issues.
Players club representative
Siyeh corporation
01.2007 - 06.2008
- Worked with the Management Team to facilitate world class customer service to ensure a high rate of return repeat business.
- Greeting casino guests at the door, registration of casino guests for player's club, insure correct data entry by auditing creation of all new accounts.
- Responsible for issuing Player's Club cards to patrons, promotional drawings and paying out winners.
- Responsible for issuing Player's Club cards to patrons and tracking promotion responses in the computer Trained new hires.
- Work with CRM (excel) and point system Calculate and points.
- Providing excellent service gathering all the customers information and spending patterns, informing guests of ongoing and future promotions.
- Greeted customers, put personal information in the computer, printed player card.
Education
High School Diploma -
Browning High School
Browning, MT 09.2004 - 05.2007
Skills
- Cash Handling
- Mobile Payments
- Money Management
- Customer Service
- Customer Support
- Sales
- Customer Engagement
- Customer Service Training
- Microsoft Excel
- Microsoft Office
- Inventory management
- Sales analysis
- Staff training
- Customer service standards
- Retail operations
- Team leadership
- Process improvement
- Conflict resolution
- Problem solving
- Effective communication
- Relationship building
- Time management
- Performance evaluation
- Risk management
- Team motivation
- Employee terminations
- Sales professional
- Outstanding communication skills
- Recruitment and hiring
- Problem-solving
- Bank and safe deposits
- Retail sales techniques
- Team development
- Sales strategies
- Documentation and reporting
- Order management
- Retail inventory management
- Multitasking and organization
- Staff management
- Opening and closing procedures
- Team leadership and coaching
- Team building and leadership
- Goals and performance
Timeline
Store Manager
Abc phones INC
09.2024 - Current
Assistant Manager
Town Pump Company
09.2022 - 03.2023
Mobile Phone Expert
OSL Retail Services
03.2022 - 08.2023
Gas Station Attendant
Siyeh corporation
07.2018 - 01.2021
Cashier
Town Pump Company
06.2016 - 03.2018
Food and Beverage Cashier
Siyeh Corporation
09.2014 - 05.2016
Customer Service Representative
Xerox
01.2013 - 05.2014
Food and Beverage Cashier
Talking Stick Resort
05.2011 - 06.2012
Food and Beverage Cashier
Siyeh corporation
02.2009 - 03.2011
Paraeducator
Greensburg public school
08.2008 - 04.2009
Players club representative
Siyeh corporation
01.2007 - 06.2008
High School Diploma -
Browning High School
09.2004 - 05.2007