MICHELLE HILEY
Mesa,AZ
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
17
17
years of professional experience
2008
2008
years of post-secondary education
Work History
Associate
Walmart
Mesa, Az
04.2014 - Current
- Coordinated store operations to enhance customer service and satisfaction.
- Managed inventory levels through effective stock tracking and replenishment.
- Trained new associates on company policies and operational procedures.
- Collaborated with team members to ensure a clean and organized shopping environment.
- Implemented merchandising strategies to optimize product displays and accessibility.
- Assisted in resolving customer inquiries and complaints efficiently and professionally.
- Provided customer service support for inquiries, complaints, and returns.
- Trained new associates on store operations, policies, and procedures.
- Stocked shelves with merchandise and ensured product displays were neat and orderly.
- Organized backroom areas to maintain a clean and organized work environment.
- Performed cash register functions accurately and efficiently.
- Maintained positive working relationship with fellow staff and management.
- Processed payments using point-of-sale systems.
- Managed multiple tasks simultaneously while maintaining attention to detail.
- Operated equipment such as scanners and scales correctly during checkout process.
Demo Event Specialist
Crossmark
Mesa, Sz
04.2011 - 04.2014
- Conducted live product demonstrations at promotional events and retail locations.
- Engaged customers through interactive presentations and informative discussions.
- Collaborated with marketing teams to develop effective event strategies and materials.
Associate
Big Lots
Mead, Az
08.2008 - 04.2011
- Coordinated store operations to enhance customer service and satisfaction.
- Managed inventory levels through effective stock tracking and replenishment.
- Trained new associates on company policies and operational procedures.
- Implemented merchandising strategies to optimize product displays and accessibility.
- Provided customer service support for inquiries, complaints, and returns.
- Stocked shelves with merchandise and ensured product displays were neat and orderly.
- Performed cash register functions accurately and efficiently.
- Handled incoming calls from customers regarding orders or other inquiries.
- Operated equipment such as scanners and scales correctly during checkout process.
- Managed multiple tasks simultaneously while maintaining attention to detail.
Education
Associate of Arts - Nutrition Sciences
Maricopa Community Colleges, Mesa Community College
Mesa, AZ 08.2020 - 12.2025
Liberty Highschool
Liberty , MOSkills
- Customer service
- Inventory management
- Team collaboration
- Event coordination
- Training and onboarding
- Visual merchandising
- Problem resolution
- Computer skills
- Attention to detail
- Order fulfillment
- Task prioritization
- Product inspection
- Time management
- Multitasking and organization
- Reliable and punctual
- Customer service orientation
Timeline
Associate of Arts - Nutrition Sciences
Maricopa Community Colleges, Mesa Community College
08.2020 - 12.2025
Associate
Walmart
04.2014 - Current
Demo Event Specialist
Crossmark
04.2011 - 04.2014
Associate
Big Lots
08.2008 - 04.2011
Liberty Highschool