Michelle Hilliard
Moravia,NY
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Productive Phlebotomist offering 3 years of experience in collecting blood specimens in healthcare settings. Proven leader with success in recommending and introducing strategies to improve workflow, specimen processing and customer service related to patient care. Calm and comforting with stressed patients. Compassionate Personal Care Assistant with hands-on experience providing companionship and emotional support to residents. Well-versed in accurately documenting vital statistics and health metrics. Committed to creating positive rapport with patients and providing quality patient care.
Overview
7
7
years of professional experience
Work History
Phlebotomist
auburn community hospital
Auburn, NY
09.2021 - 02.2024
- Maintained a clean, safe, and organized work environment.
- Verified patient information prior to specimen collection.
- Located veins suitable for puncture to draw blood using sterilized needles, vials and other equipment.
- Adhered to HIPAA guidelines regarding patient privacy.
- Performed venipuncture and other blood collection procedures according to established standards.
- Followed all safety protocols when handling hazardous materials.
- Collected specimens from pediatric, adult, geriatric, and special needs patients.
- Provided excellent customer service while interacting with patients.
- Delivered quality patient care by completing accurate and timely collection and transport of clinical specimens according to established procedures.
- Maintained fully-stocked phlebotomy cart, carrier and station.
- Assisted in the training of new phlebotomists.
- Responded quickly and effectively to emergency situations.
- Identified patients using proper procedures prior to specimen collection.
- Centrifuged blood specimens in test tubes and capillary tubes to separate cells and sediment from blood serum.
- Processed samples accurately and efficiently.
- Obtained blood samples for medical testing and transfusion through venipuncture or capillary puncture.
- Promoted blood specimen integrity for laboratory testing using accurate selection of collection tubes and correct technique.
- Prepared specimens for transport to external laboratories.
- Assessed donor vital signs during and after procedures to check for fatigue or dizziness.
Receptionist
auburn community hospital
Auburn, NY
03.2020 - 08.2021
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Performed data entry tasks into various computer systems accurately and promptly.
- Assisted in maintaining office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing orders for supplies; verifying receipt of supplies.
- Managed all incoming mail distribution, courier services, faxes, and photocopying documents as requested.
- Served visitors by greeting, welcoming and directing to appropriate personnel.
Personal Care Assistant
auburn community hospital
Auburn, NY
09.2016 - 03.2020
- Assisted clients with activities of daily living such as bathing, dressing, grooming and toileting.
- Made beds, swept floors and sanitized surfaces to support activities of daily living.
- Maintained daily living standards by assisting clients with personal hygiene needs.
- Provided ongoing compassionate patient care for each client.
- Provided companionship to elderly and disabled clients in their homes or other residential facilities.
- Prepared meals according to dietary requirements and assisted in feeding when needed.
- Utilized adaptive equipment such as wheelchairs, walkers or canes as needed.
- Recorded patient temperature, pulse and blood pressure to monitor health and well-being.
- Reported any observed changes in mental status or physical condition to supervisor immediately.
- Reported concerns to nurse supervisor to promote optimal care.
- Monitored vital signs such as blood pressure, pulse rate and respiration rate for the patient's health status.
- Observed patients for changes in physical, emotional, mental or behavioral condition and injuries.
- Aided with mobility and independence for disabled individuals and continually monitored safety.
- Assisted clients with maintaining good personal hygiene.
- Helped clients get in and out of beds and wheelchairs.
Education
High School Diploma -
Auburn High School
Auburn, NY06-2001
Some College (No Degree) - Criminal Justice
SUNY Broome Community College
Binghamton, NYAffiliations
I love watching my daughters play softball, run around with my 2 year old, vacation, a good daughter and sister.
Timeline
Phlebotomist
auburn community hospital
09.2021 - 02.2024
Receptionist
auburn community hospital
03.2020 - 08.2021
Personal Care Assistant
auburn community hospital
09.2016 - 03.2020
High School Diploma -
Auburn High School
Some College (No Degree) - Criminal Justice
SUNY Broome Community College