Michelle Hoaglund
Minot
Summary
Result-oriented office manager with expertise in streamlining operations and enhancing team performance. Skilled in communication, data entry, and staff hiring, committed to optimizing workflow and delivering exceptional customer service.
Overview
34
34
years of professional experience
Work History
Office Manger
Eaton and Associates
Minot, ND
06.2018 - 11.2024
- Streamlined office operations, enhancing workflow efficiency across departments.
- Managed scheduling and coordination of meetings, ensuring optimal time utilization for staff.
- Developed and implemented office policies, improving compliance and operational consistency.
- Supervised administrative staff, providing mentorship and guidance to enhance team performance.
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
- Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
- Served as a liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.
- Supported 3 doctors and 5 counselors in accomplishing their goals through diligent administrative assistance such as report generation and data entry.
- Managed scheduling for doctors, staff and clients
- Did psychological testing of clients to help the society's determine a diagnosis.
- I enhanced operations by imputing data for year end transfer of records and maintained a convent easy filing system.
Home Health Aide
Self Employed
Minot, ND
03.2009 - 05.2015
- Provided compassionate personal care, ensuring comfort and dignity for clients in daily activities.
- Assisted with medication management, maintaining accurate records for client compliance and safety.
- Developed individualized care plans, addressing specific needs and preferences of each client.
- Trained new aides on best practices in patient care and adherence to safety protocols.
- Helped patients maintain personal hygiene through bathing, grooming, and toileting assistance when necessary for dignity preservation.
- Performed light housekeeping duties including laundry linen changes sweeping vacuuming and mopping ensuring a clean and organized living space for patients.
Assistant Manager
Salvation Army
Minot, ND
01.2005 - 05.2008
- Supervised daily operations, ensuring smooth functionality and adherence to organizational policies.
- Trained volunteers, enhancing team performance and customer service quality.
- helped organize and run the food pantry including all ordering of food and destructions to the clients
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
- Coordinated fundraising events, driving community engagement and support for organizational initiatives.
Home Help Aide
Self Employed
Harvey And Minot
08.1996 - 01.2006
- Provided personalized care and support to clients in daily living activities.
- Assisted clients with meal preparation, ensuring nutritional needs were met.
- Maintained a clean and safe environment, promoting client health and well-being.
- Developed individualized care plans to meet diverse client needs and preferences.
- Coordinated medication management, ensuring timely administration for clients.
- Implemented improvements in care routines, enhancing overall client satisfaction and comfort.
- Established strong relationships with clients, fostering trust and open communication channels.
- Managed client schedules and appointments, coordinating transportation when necessary.
CNA
St Aloisius Nursing Home
325 Brewster Street
09.1990 - 07.1996
- Provided compassionate care and assistance to residents with daily living activities.
- Monitored vital signs and reported changes in resident conditions to nursing staff.
- Maintained accurate and timely documentation of resident care and observations.
- Assisted in the development and implementation of personalized care plans for residents.
Education
Master of Science -
Skills
- Customer service
- Office management
- Organizational skills
- Office administration
- Data entry
- Scheduling and calendar management
- Payroll processing
- Document management
- Staff hiring
- Communication
- Trained in health care
Timeline
Office Manger
Eaton and Associates
06.2018 - 11.2024
Home Health Aide
Self Employed
03.2009 - 05.2015
Assistant Manager
Salvation Army
01.2005 - 05.2008
Home Help Aide
Self Employed
08.1996 - 01.2006
CNA
St Aloisius Nursing Home
09.1990 - 07.1996