Michelle Howel
Y-Hill Express
Cleveland,NY
26
years of professional experience
1
Language
Results-driven operations manager with a decade of experience in risk management and compliance. Proven ability to streamline processes and enhance operational efficiency, which fosters team growth and performance.
Work History
Closing Manager
10 Years- Streamlined closing processes, improving efficiency and reducing discrepancies in transactions.
- Oversaw closing operations, ensuring adherence to company policies and procedures.
- Trained and mentored staff on effective closing techniques and best practices.
- Conducted regular audits of closing activities, identifying areas for improvement and implementing solutions.
- Collaborated with management to develop strategic initiatives for enhancing operational performance.
- Analyzed sales data to inform inventory management decisions during closing shifts.
- Maintained compliance with regulatory standards throughout the closing process, ensuring risk mitigation strategies were in place.
- Led team meetings focused on optimizing workflow and addressing operational challenges.
- Prepared registers for closing shift and assigned team member positions while maintaining a high level of guest service.
- Maintained a clean and organized store environment, upholding company standards for cleanliness during closing procedures.
- Implemented safety measures for the store's end-of-day operations, reducing potential risks associated with late-night activities such as cash handling or locking doors securely after closeout is completed.
- Collaborated with other department managers to address any operational issues, working together to find effective solutions.
- Secured safety of business and employees at closing time by locking doors, reducing lighting and checking surrounding areas for suspicious activity.
- Trained new employees on proper closing procedures, setting them up for success in their roles within the organization.
- Improved employee morale by fostering a positive work atmosphere and providing support and guidance to team members when needed.
Coordinator
5 Years- Managed scheduling for multiple projects, ensuring timely completion and resource allocation across teams.
- Coordinated cross-departmental communication to streamline project workflows and enhance collaboration.
- Implemented process improvements that increased efficiency in project execution and documentation handling.
- Developed training materials to onboard new staff, enhancing team competency and knowledge retention.
- Analyzed project performance data to identify areas for improvement, driving continuous operational enhancements.
- Entered data, generated reports, and produced tracking documents.
- Enhanced operational workflows by maintaining well-organized documentation systems and updating records accurately as needed.
- Gathered and organized materials to support operations.
- Managed project timelines for successful completion, ensuring milestones were met and deadlines were adhered to.
- Enhanced customer satisfaction by responding promptly to inquiries and addressing concerns professionally.
- Conducted comprehensive market research to inform strategic planning.
- Spearheaded volunteer program that expanded the organization's community outreach, enhancing its public image and engagement.
- Kept a high average of performance evaluations.
- Conducted ongoing reviews of program financial systems to assess cost control measures.
Education
High School Diploma
Skills
Operations management
Risk management
Policy and procedure implementation
Compliance
Operational efficiency
Quality control analysis
Training and development
Task delegation
Performance management
Excel
Customer service excellence
Client relations
Relationship building
Teamwork and collaboration
Problem-solving
Strong leadership
Languages
English
Timeline
Closing Manager
Y-Hill Express
08.2015 - 08.2025Read More
Coordinator
AXA Life Insurance
01.2000 - 01.2005Read More
NONE
High School Diploma
Read More