Michelle Tipton
Leesburg,FL
Summary
Dedicated and empathetic Certified Clinical Medical Assistant, offering experience in direct patient care and medical office management experience. Committed to obtaining highest level of patient satisfaction. Dedicated to ensuring regulatory compliance and adherence to practice standards. Cultivates trust and rapport with patients through excellent communication and interpersonal skills.
Compassionate healthcare professional with background in medical assistance, known for high productivity and efficient task completion. Possess specialized skills in patient care, medical record keeping, and clinical procedures. Excel in communication, empathy, and teamwork, ensuring optimal patient experiences and seamless support to healthcare teams.
Overview
14
14
years of professional experience
Work History
Medical Assistant
Pulmonary Group Of Central Florida
Leesburg, FL
12.2019 - Current
- Performed preliminary physical tests to accurately record results in patient history summary.
- Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
- Scheduled appointments for patients via phone and in person.
- Interviewed and engaged patients to obtain medical history, chief complaints and vital signs.
- Prepared treatment rooms for patients by cleaning surfaces and restocking supplies.
- Educated patients about medications, procedures and physician's instructions.
- Organized charts, documents and supplies to maintain team productivity.
- Contacted pharmacies to submit and refill patients' prescriptions.
- Secured patient information and maintained patient confidence by completing and safeguarding medical records.
- Assessed, documented and monitored vital signs for patients within outpatient setting.
- Maintained inventory, vaccination and product expiration logs to record updated documentation for tracking purposes.
- Collaborated with local pharmacies to resolve and clarify issues with patient medication.
- Efficiently performed insurance verification and pre-certification and pre-authorization functions.
- Assisted with diagnostic testing by collecting and packaging biological specimens for internal and laboratory analysis.
- Followed principles of asepsis and infection control to meet patient safety guidelines.
- Partnered with healthcare and administrative staff to create patient-centered, inviting and supportive environment for patients and families.
- Administered rapid tests for COVID and strep to help clinical staff assess conditions.
- Performed, validated and reported laboratory tests for prognosis, diagnosis, treatment and research.
- Contributed to office operations by triaging patients by severity of medical complaint.
- Coordinated and executed medical waste disposal according to governmental and organizational standards.
- Batch-scanned and indexed patient charts to improve data availability while maintaining security.
- Processed and produced ER, OR and portable x-ray information to assist diagnosis.
- Helped residents achieve program goals and increase independence.
Patient Care Technician, Unit Secretary, Endo Tech
Leesburg Regional Medical Center
Leesburg, FL
05.2012 - 12.2019
- Executed clerical tasks and assisted with unit duties to keep departments running smoothly.
- Managed unit call reception and routed calls to correct department.
- Provided patient information to facilitate timely admissions and discharges.
- Maintained strong and trusting rapport with patients and all healthcare staff to build relationships.
- Answered phone calls to provide assistance, information and medical personnel access.
- Monitored unit supply levels and notified management of ordering needs.
- Documented patient intake and dietary requirements and aided with feeding and monitoring.
- Retrieved physicians' paperwork, including lab test requests.
- Obtained patient vital signs and reported results to staff nurse or physician to identify changes from prior measurements.
- Scheduled and confirmed patient appointments for diagnostic, surgical and consultation services.
- Transcribed doctors' orders, including medication and lab test requests.
- Responded to patient alarms and needs-assessment requests to identify course of treatment.
- Promoted patient satisfaction by assisting with bathing, dressing, toileting and exercising.
- Restocked unit frequently with necessary medical supplies.
- Conducted patient intake interviews to collect medical information and insurance details.
- Supported healthy patient skin with bedside baths, wound care and integrity checks.
- Managed quality control and maintained high level of customer satisfaction.
- Transported patients to other areas of hospital in wheelchairs and gurneys for tests, treatments and therapies.
- Kept instruments and equipment clean and sanitized.
- Assisted with patient admissions, discharges and transfers.
- Compiled physical and digital documents, charts and reports.
- Demonstrated excellent mechanical knowledge of machine design, use, repair and maintenance.
- Assembled parts using bolts, screws, speed clips, rivets and other fasteners.
- Inspected equipment and systems to identify issues and reported problems to repair technicians.
- Collected biological specimens and packaged for laboratory transport to complete diagnostic tests.
- Performed minor housekeeping tasks to keep patient areas clean and sanitized.
- Delivered personal nursing assistance in pre- and post-operative situations.
- Completed logs and job reports for completed and pending service calls at shift end.
- Adhered to applicable regulations, policies and procedures for health, safety and environmental compliance.
- Assisted patients with essential ambulatory care for transport to and from facility.
- Responded to bell or light signal calls to assist patients with needs.
- Drafted and distributed memos and emails for entire unit.
- Prepared operational reports and provided information to supervisors.
- Set up and verified functionality and availability of safety equipment.
- Delivered outstanding patient care based on physical, psychological, educational and related criteria.
CNA
Lake Harris Lodge
Leesburg, FL
05.2011 - 05.2012
- Assisted patients with shaving, bathing and oral hygiene to promote healthy habits and overall wellness.
- Facilitated activities of daily living, personal hygiene management, feeding and ambulation.
- Exhibited compassionate care and communication regarding issues surrounding death and dying.
- Managed and maintained patient rooms, shared-living areas and nursing stations.
- Responded to patient alarms and needs-assessment requests to identify course of treatment.
- Rendered hands-on nursing care under direct RN supervision, adhering to medical center policies and procedures.
- Maintained accurate, timely flow of information by completing thorough patient records and updating healthcare team on patient status.
- Collected specimens, monitored vitals and maximized patient comfort to maintain optimal environment.
- Fostered relationships with patients, caregivers and healthcare teams to achieve individual care plan targets.
- Consulted with nurses to develop patient care plans and evaluate treatment options.
- Used mobility devices to transport patients.
- Documented activities and recorded information in EMR system.
- Delivered nursing assistance to residents in [Number]-bed [Type] care facility.
- Delivered personal nursing assistance in pre- and post-operative situations.
- Examined and addressed lacerations, contusions and physical symptoms to assess and prioritize need for further attention.
- Supported diagnostic and treatment procedures, including setting up and operating specialized medical equipment.
- Provided basic patient care by bathing and grooming patients, changing bedding and assisting in feeding activities.
- Collected and documented vital signs to track current patient conditions.
- Recognized and reported abnormalities or changes in patients' health status to nursing staff for immediate assessment.
- Monitored patient's respiration activity, blood pressure and blood glucose levels in response to medical administration.
- Took patients' blood pressure, temperature and pulse and documented height and weight.
- Engaged with patient family and friends to provide courteous visit experience.
- Communicated concerns regarding clients' status, care and environment to nursing supervisors, clinical care supervisors and case managers.
- Answered signal lights, bells and requests-for-service to assist patient services fulfillment.
- Delivered high level of care to every patient.
- Conducted routine checks on patient vitals, blood pressure, blood sugar and heart rate.
Education
Associate of Applied Science - Medical Assistant
National Healthcare Association
09-2023
CNA -
Seminole State College of Florida
Sanford, FL11.1993
Skills
- Wound care and irrigation
- Patient skin and nail care
- Grooming and bathing assistance
- HIPAA compliance
- Understands medical procedures
- Documentation procedures expert
- Proper sterilization techniques
- Patient toileting
- Inventory and supply management
- Patient feeding
- Professional bedside manner
- Charting expertise
- [Type] coding
- Catheter change and preparation
- Advanced anatomy knowledge
- EKG set up and monitoring
- Stocking supplies
- Comprehends interaction with human tissues
- Vital sign monitors
- Medical terminology
- Foley catheters
- Patient scheduling
- Specimens collection and processing
- Meal supervision
- Doppler proficiency
- Communicating with patient families
- Sterile technique
- First aid
- Data entry
- IV discontinuation
- Quick problem solver
- Certified in Basic Life Support (BLS)
- Clinical applications
- Team management and supervision
- Reliable transportation
- Respiratory equipment training
- Conflict resolution abilities
- Patient-handling equipment
- Using a scale
- Valid [State] driver's license
- Preparing specimens and samples
- Respiratory equipment utilization
- Understands mobility assistance needs
- Analytical decision-making skills
- Medical terminology knowledge
- Customer Service
- General housekeeping ability
Timeline
Medical Assistant
Pulmonary Group Of Central Florida
12.2019 - Current
Patient Care Technician, Unit Secretary, Endo Tech
Leesburg Regional Medical Center
05.2012 - 12.2019
CNA
Lake Harris Lodge
05.2011 - 05.2012
CNA -
Seminole State College of Florida
Associate of Applied Science - Medical Assistant
National Healthcare Association