Michelle James
Eugene,OR
Summary
Detail-oriented administrative professional with strong skills in customer service and office administration. Proven ability to manage schedules and coordinate logistics, ensuring smooth operations and exceptional support for executive leadership.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Administrative Assistant I
Generations Southeast/ Tlingit and Haida
Klawock, AK
07.2023 - 10.2026
- Managed scheduling and calendar coordination for executive leadership, ensuring efficient time management.
- Monitored inventory of office supplies, ensuring availability while minimizing excess expenditures.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
- Maintained inventory of office supplies and placed orders.
- Addressed IT issues by coordinating with tech support, minimizing downtime and maintaining operational efficiency.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
- Opened and properly distributed incoming mail to promote quicker response to client inquiries.
- Supported company leaders by managing budgets, scheduling appointments and organizing itinerary.
- Coordinated logistics for meetings and events, optimizing resource utilization and participant engagement.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Coordinated travel arrangements for staff, ensuring cost-effective and timely accommodations and transportation.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
Administrative Assistant
Klawock Cooperative Association
Klawock, AK
03.2022 - 07.2023
- Managed scheduling and coordination of meetings for executive leadership team.
- Maintained accurate records and organized files to enhance operational efficiency.
- Assisted in preparing reports and presentations for board meetings and community events.
- Developed and implemented office procedures to streamline administrative tasks.
- Coordinated travel arrangements and itineraries for staff members effectively.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
- Collaborated on special projects as assigned by leadership, contributing research findings or coordinating event logistics as needed for success.
- Streamlined invoice processing procedures to ensure timely payment of vendors while minimizing errors in financial records.
- Maintained confidentiality of sensitive information, adhering strictly to data protection regulations.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Assisted coworkers and staff members with special tasks on daily basis.
Billing Clerk
City of Craig
Craig, AK
07.2018 - 11.2021
- Processed billing statements accurately and efficiently for city services.
- Managed payment discrepancies and resolved customer inquiries effectively.
- Maintained detailed records of financial transactions using municipal software systems.
- Collaborated with various departments to streamline billing procedures and improve service delivery's
- Trained new staff on billing processes and best practices to ensure consistency.
- Verified accuracy of billing data and corrected discrepancies.
- Improved billing accuracy by diligently reviewing invoices and reconciling discrepancies.
- Handled account payments and provided information regarding outstanding balances.
- Interacted with customers to resolve billing disputes and respond to inquiries.
- Monitored outstanding invoices and performed collections duties.
- Maintained confidentiality of sensitive customer information by adhering to strict privacy guidelines, upholding the company''s reputation for professionalism in handling personal data.
- Maintained up-to-date customer records with accurate contact information, ensuring timely invoice delivery.
- Maintained detailed records of customer payments and billing adjustments.
- Processed customer invoices, credit memos and payments within established timelines.
- Enhanced client satisfaction by promptly responding to inquiries and resolving billing issues professionally.
- Adapted quickly to changes in company policies or procedures, maintaining consistent performance levels during periods of transition.
- Entered and maintained billing information in company internal databases for accessibility.
- Enhanced team productivity by training new staff on billing software and procedures.
- Achieved significant reduction in outstanding receivables by implementing effective follow-up strategies on overdue accounts.
- Supported accounts receivable by reconciling billing discrepancies, enhancing financial accuracy.
Billing Customer Service Representative
Arrowhead LP Gas/ Alaska Marine Lines
Craig, AK
10.2014 - 07.2018
- Resolved billing inquiries, ensuring customer satisfaction through effective communication and problem-solving skills.
- Processed customer payments accurately using billing software and maintained detailed transaction records.
- Collaborated with cross-functional teams to streamline billing processes and enhance service delivery efficiency.
- Provided training and support to new staff on billing systems and customer service protocols.
- Monitored delinquent accounts and initiated collections actions when necessary, recovering outstanding balances while maintaining positive customer relationships.
- Provided backup support for other Customer Service Representatives during peak periods or staff absences, ensuring uninterrupted service to customers.
- Reconciled discrepancies between billed amounts and actual charges, improving overall accuracy of invoices.
- Updated customer records with accurate billing information, preventing future disputes and delays in payment processing.
- Enhanced customer satisfaction by promptly addressing billing inquiries and resolving disputes.
- Contributed to a positive work environment by actively engaging in team-building activities and maintaining open lines of communication with colleagues and supervisors.
Education
High School Diploma -
North Bend High School
North Bend06-1990
Skills
- Customer service
- Data entry
- Computer skills
- Office administration
Certification
- Administrative Assistant I, Generations Southeast - 2024
Timeline
Administrative Assistant I
Generations Southeast/ Tlingit and Haida
07.2023 - 10.2026
Administrative Assistant
Klawock Cooperative Association
03.2022 - 07.2023
Billing Clerk
City of Craig
07.2018 - 11.2021
Billing Customer Service Representative
Arrowhead LP Gas/ Alaska Marine Lines
10.2014 - 07.2018
High School Diploma -
North Bend High School