Michelle Jarrell

Trained both new associates and cross trained associates with information regarding performance, compliance, safety, scheduling and department leadership. Monitored associates and provided an welcoming environment for communication.

• Collaborated with the team to identify areas of improvement in the curriculum design for ship dock.
• Generated reports on associate engagement metrics.
• Assessed associates' needs with hands on training and communication.
• Contributed ideas towards developing instructional delivery for individual associates.

Trained and audited associates to operate the RWC4 robot. Coached 60% of the robotic trained associates using sound, lights and timers to minimize errors and increase production.

• Conducted lectures, demonstrations and group activities in order to enhance the learning experience with the robot.
• Delivered presentations with enthusiasm and open dialog outlining best practices related to the robot.
• Observed and evaluated associate performance and development and provided appropriate feedback on their participation.

Resolved issues with product packaging labels, damages, missing items, repackaging and return to inventory. Immediate changes resulting in reduced delays and

• Identified product issues and provided immediate solutions reducing delays.
• Collaborated with other departments to reduce future errors and costs.
• Communicated other problem solve areas within the department to identify common issues to report to management.

Provided administrative support to the senior management team. Monitored driver daily activities for accuracy regarding loading and delivery.

• Reduced daily errors by 95% by coordinating between multiply sources to ensure successful deliveries.
• Utilized daily procedures for tracking driver progress, monitoring performance metrics, and reporting results to senior management.
• Analyzed customer feedback surveys in order to identify areas for improvement within the department.