Shiquela Usher
Killeen,TX
Summary
Enthusiastic Learning Ambassador with 3 years of supporting amazon associates. Draws from a variety of experiences and strategies to support associates progress. Uses creative approach to problem-solving. Provides support and assistance during training, strong organizational and excellent communication skills. Successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
3
3
years of professional experience
Work History
Learning Ambassador
Amazon Fulfillment Center
01.2022 - Current
- Adapted teaching approaches based on feedback from peers and supervisors enabling continuous growth as an educator.
- Implemented innovative teaching methods, resulting in increased associate comprehension and retention
- Evaluated associate progress regularly through formative assessments allowing them to identify areas requiring improvement rapidly.
- Boosted the performance of over 500 associates and improved quality which improved building metrics. Provided regular constructive feedback and coaching.
Education
Skills
- Digital literacy
- Sort
- Feedback delivery
- Pack
- Ppmix
- Ship dock
- Vendor returns
- Pick
- Problem solve
- Adaptive learning
- Teamwork and collaboration
- Quality assessment
Accomplishments
- Successfully improved the performance of over three hundred amazon associates through effective crosstraining and new hire training
Timeline
Learning Ambassador
Amazon Fulfillment Center
01.2022 - Current
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