Michelle J. Krankowski
Lakewood
Summary
Utilizes 35 years of customer service expertise to enhance organizational success and provide exceptional service.
Overview
16
16
years of professional experience
Work History
Intake Coordinator/Assistant/Notary
Carson Law Firm LLC
Cleveland
04.2022 - 05.2025
- Managed incoming client inquiries, scheduled appointments, and coordinated follow-ups efficiently.
- Maintained and organized attorneys’ calendars, ensuring seamless scheduling and comprehensive case descriptions.
- Prepared comprehensive information packets for Estate Planning Seminars.
- Oversaw office supply inventory and the management of incoming and outgoing correspondence, including scanning and filing critical documents.
Outside Sales and Customer Relations
Broadview Allergy Relief Center
Broadview Heights
02.2019 - 04.2022
- Conducted in-home consultations and successfully marketed air purifiers by emphasizing their health and lifestyle benefits.
- Prepared and processed sales contracts and documentation with accuracy.
- Expanded sales presence by traveling to neighboring states to establish and grow client relationships.
Customer Relations Specialist
Golf Galaxy
N. Olmsted
06.2017 - 09.2018
- Assisted customers with their purchases and processed transactions efficiently.
- Promoted the company’s credit program by opening new accounts and explaining associated benefits.
- Performed closing duties, including restocking inventory and organizing merchandise displays to ensure a professional presentation.
Playground Supervisor and Permanent Substitute Teacher (Third Grade)
Ascension Catholic School
08.2009 - 06.2011
- Company Overview: School closed in June 2011
- Ensured the safety and well-being of students during recess and outdoor activities.
- Delivered curriculum in English, Math, and Social Studies as a substitute teacher, fostering a productive learning environment.
- Assigned and evaluated homework to support academic progress and skill development.
- School closed in June 2011
References
Professional references available upon request.
Timeline
Intake Coordinator/Assistant/Notary
Carson Law Firm LLC
04.2022 - 05.2025
Outside Sales and Customer Relations
Broadview Allergy Relief Center
02.2019 - 04.2022
Customer Relations Specialist
Golf Galaxy
06.2017 - 09.2018
Playground Supervisor and Permanent Substitute Teacher (Third Grade)
Ascension Catholic School
08.2009 - 06.2011