Michelle Johnson
Hurst,TX
Summary
Cheerful Hostess, skilled at monitoring restaurant activity, maintaining efficient seating and coordinating dining flow. Devoted to giving every customer a positive and memorable experience. Skilled at scheduling dining reservations and addressing guest requests and complaints. Energetic individual committed to highest quality of service. Takes initiative to expedite service with welcoming atmosphere. Works closely with restaurant workers to uphold quality standards of service and seeks to increase guest satisfaction through ongoing sales and service. Attentive to guest needs.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Warehouse Floor
Amazon
Farmers Branch, TX
04.2020 - 04.2023
- Used hand-held devices and computers to record and monitor inventory levels and completed audits to uncover and address inaccuracies.
- Inspected work areas for cleanliness and obstacles and removed cartons and boxes to keep work areas organized and hazard-free.
- Assembled pallets and crates for secure transportation of materials.
- Used handheld scanners to efficiently track and maneuver freight throughout distribution network.
Guest Experience Specialist and Sales
Macys Department Store
Irving, TX
11.2013 - 04.2023
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
- Greeted customers and helped with product questions, selections, and purchases.
- Developed professional relationships with customers to increase loyalty, retention and rapport.
- Utilized upselling techniques to promote additional products and increase sales.
- Developed strong rapport, and built customer loyalty and retention with guests by creating apositive impression of business.
Guest Experience Expert/Restaurant Hostess
Marriott, Renaissance Worthington
Fort Worth, TX
09.2022 - Current
- Delivered exceptional service to every customer through active engagement, effective listening and well-developed interpersonal skills.
- Managed reservations, waitlists, and special requests for large parties.
- Provided menus and answered questions about menu items and specials.
- Stayed attentive to server availability and table turnover to quickly seat guests.
- Accommodated guests with children and special needs to promote comfortable dining experience.
- Helped restaurant staff set up small and large events to coordinate smooth execution.
- Communicated with servers about new tables
- Developed long-term relationships with customers to increase opportunities for repeat business.
- Scheduled reservations and notified servers and managers of large groups to prepare seating in advance.
- Delivered outstanding service and support from initial interaction to final departure, maintaining loyal clientele.
- Tracked seated guests and available seating using computer-based and mobile reservation software.
Education
Bachelor of Science - Education
Bob Jones University
Greenville, SC05-1999
Skills
- Upselling strategies
- Hospitality and service knowledge
- Policy Adherence
- Client Relationship Management
- Knowledge of local attractions
- Guest communication
- Reservation coordination
Affiliations
My first job was a cashier and a customer service, party room attendant and hostess at Chuck E Cheese.
Sales and customer Service is my favorite hobby.
I learned from my Uncle, a wonderful and successful businessman and salesman when I was in highschool. He took me with him to trade shows where I watched and learned and helped him sell his wares from Mexico.
I worked part time, very successfully, with Macys, as a Womens Shoes and handbags salesperson. I am motivated by earning commissions,and I often outsold my full time peers.
I also loved working with Avon, Tupperware, Creative Memories, and Optavia.
I have led and coached with these small sales teams over the years.
Currently a highschool homeschool teacher as selling "learning," is something I used to be quite skilled at.
Have organized and taught many students, in classrooms, and in a tutoring programs for 19 years.
I now organize and schedule and train, nursery and K-6th grade Bible study classes, at my church.
I am devoted to helping people enjoy their experiences within the context I am serving them. I am an extrovert.
Certification
- OSHA HAZMAT certification from Amazon 2022/2023
References
References available upon request.
Timeline
Guest Experience Expert/Restaurant Hostess
Marriott, Renaissance Worthington
09.2022 - Current
Warehouse Floor
Amazon
04.2020 - 04.2023
Guest Experience Specialist and Sales
Macys Department Store
11.2013 - 04.2023
Bachelor of Science - Education
Bob Jones University