Michelle Johnson
Renton
Summary
I am a dynamic leader with proven success throughout competitive retailers with a passion for team building and fostering a culture of excellence. Achieves sales targets through effective training and performance tracking, implementing new ideas to inspire teams to push for success. I have been recognized for driving business growth and enhancing customer service, executing company standards and managing inventory to meet demands. I love building teams that are excited to show up and learn skills to help the company grow as well as helping develop teams for their future endeavors in career growth.
Overview
17
17
years of professional experience
Work History
Interim Store Manager
Dr Martens
11.2021 - Current
- Manages daily operations to ensure the store functioned to company standards, inspired daily communication throughout the team, and lead the team to success through consistent task delegation and goal setting.
- Manages inventory control and merchandising standards, including cycle counts, shipment processing, daily audits, and delegation to the team in training programs.
- Manages payroll and scheduling with communication to team members and my direct reports.
- Utilizes networking with peers to build relations in the market and company, recruiting and scouting skills to build a productive and successful team.
- Leads the way with implementing new ideas with company standards, creating ways to track and measure targets with customer capture, leadership segments, and recognition boards.
- Consistently meets or exceeds sales targets by showcasing selling skills and creating an environment where customers and employees alike feel confident in their decisions.
Assistant Store Manager
Lush Cosmetics
06.2017 - 11.2021
- Directly worked alongside the Store Manager to delegate tasks, communication, and expected standards throughout the team. Worked together to create training plans and inspire the leadership team to drive business.
- In charge of inventory control, stock standards, and merchandising to company standards.
- Built strong customer relations through demonstrating product knowledge and creating a comfortable environment for guests to share what their expectations were for the brand.
- Drove business through understanding programs like Storeforce, communicating store goals, and breaking down numbers expectations to exceed targets.
Store Manager
Hot Topic
02.2008 - 08.2015
- Managed several different teams throughout years of working my way up from Sales Associate to Store Manager. Learned the ways of retail through driving business, connecting with the team, and implementing new ideas to earn recognition from my peers and direct reports.
- Managed payroll, scheduling, inventory control, merchandising, and team leadership.
- Kept up to date with trends to ensure company goals were being met and customers were satisfied with stock levels.
- Drove my team to pass the million dollar mark in my location through implementing training plans, holding accountability with my leadership team, and meeting company standards with selling strategies.
Education
Associate of Arts - Fine Arts & Graphic Design
Green River Community College
Auburn, WA07-2015
Skills
- Inventory management
- Payroll administration
- Visual merchandising
- Customer service
- Sales forecasting
- Employee training
- Store operations
- Performance tracking
- Recruitment and hiring
- Team building and leadership
- Culture development
- Systems and software expertise
Accomplishments
- Exceeded monthly store sales goals and KPIs.
- Managed a store that exceeded company expectations in every category during multiple quarters.
- Recruited four successful new managers within one year.
Timeline
Interim Store Manager
Dr Martens
11.2021 - Current
Assistant Store Manager
Lush Cosmetics
06.2017 - 11.2021
Store Manager
Hot Topic
02.2008 - 08.2015
Associate of Arts - Fine Arts & Graphic Design
Green River Community College
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