Michelle Johnson
San Diego,CA
Summary
Communications student with strong communication and analytical skills, excelling in client relations and marketing environments. Demonstrates a solid background in customer service, managing inquiries and resolving issues to enhance satisfaction. Committed to delivering results through effective collaboration and attention to detail.
Overview
3
3
years of professional experience
Work History
Server
Big Bad Breakfast
Nashville, TN
06.2024 - 08.2024
- Provided exceptional customer service in fast-paced environment.
- Collaborated with kitchen staff to ensure timely food delivery.
- Maintained cleanliness and organization of dining area.
- Assisted in training new servers on menu items and service protocols.
- Processed orders accurately using point-of-sale system.
- Resolved customer concerns efficiently to enhance satisfaction levels.
- Upsold daily specials to increase overall sales revenue.
Juicerista
Clean Juice
Nashville, TN
09.2022 - 08.2023
- Prepared fresh juice blends using high-quality organic ingredients.
- Operated juice extraction equipment with attention to safety and efficiency.
- Assisted in maintaining cleanliness and organization of workspace and equipment.
- Provided exceptional customer service, addressing inquiries and ensuring satisfaction.
- Collaborated with team members to streamline daily operations and workflows.
- Managed inventory levels, ensuring availability of ingredients for daily production.
- Educated customers on health benefits of various juice options and menu items.
Cashier
Nicoletto's Italian Kitchen
Nashville, TN
05.2022 - 07.2022
- Processed customer transactions efficiently using point-of-sale systems.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Maintained cleanliness and organization of workstations to support kitchen operations.
- Assisted with inventory management by restocking supplies as needed during shifts.
- Collaborated with team members to ensure smooth service flow during peak hours.
- Handled cash and credit transactions accurately, ensuring compliance with cash handling policies.
Restaurant Hostess
Sam's Place
Nashville, TN
04.2021 - 06.2021
- Greeted and seated guests promptly, ensuring a welcoming atmosphere.
- Managed reservation system to optimize table turnover and guest flow.
- Assisted in training new host staff on operational procedures and customer service standards.
- Communicated effectively with servers and kitchen staff to coordinate guest needs.
- Resolved guest inquiries and concerns with professionalism and efficiency.
Education
Bachelor of Science - Communications
University of San Diego
San Diego, CA05.2027
Skills
- Strong work ethic
- Exceptional customer service
- Guest engagement
- Customer service
- Computer skills
- Fast learner
Timeline
Server
Big Bad Breakfast
06.2024 - 08.2024
Juicerista
Clean Juice
09.2022 - 08.2023
Cashier
Nicoletto's Italian Kitchen
05.2022 - 07.2022
Restaurant Hostess
Sam's Place
04.2021 - 06.2021
Bachelor of Science - Communications
University of San Diego