Michelle M. Jones
Williamsport,MD
Summary
Sales professional bringing wealth of experience in managing and expanding sales territories. Known for achieving impactful sales results and fostering long-term client partnerships. Colleagues and clients rely on my collaborative approach and adaptability to dynamic market conditions. Adept in negotiation ,strategic planning and market analysis with results-oriented mindset.
Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty.
Overview
25
25
years of professional experience
Work History
Sales Representative
Cappetta Associates
MD/PA/VA/WV Area
03.2020 - Current
- Food Service Sales Representative for Northeastern food brokerage company, representing 10+ manufacturers. Plan, organize, and coordinate strategic operator calls in various account segments, while monitoring sales activity for multiple food service distributors served by brokerage. Generate and expand business by building relationships with all current and new Food Service Directors and Chefs, as well as distributors' sales force. Participate in cutting/demonstrating/preparing products; provide training and education for key personnel and new distributor reps. Participate in trade shows, and utilize CRM for planning and reporting of sales activity.
- Developed and maintained strong client relationships to drive repeat business and enhance customer satisfaction.
- Conducted market research to identify new sales opportunities and inform strategic decision-making.
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Expanded customer base through cold calling, networking, and relationship building.
Senior Account Manager, LSP, Allstate Insurance Exclusive Agency
Wright Insurance Services, LLC
Hagerstown, MD
05.2015 - 03.2020
- Responsible for: addressing customer concerns and inquiries, claim initiation and review, new customer on-boarding process, agency maintenance, collaboration with Sales team to fully satisfy clients, compliance with all underwriting guidelines, continuous cross-selling of insurance and financial products to drive sales and retention.
- Developed comprehensive proposals aligned with client objectives, resulting in increased engagement.
Sales Consultant
Weiss Bros. of Hagerstown, Inc
Hagerstown, MD
05.2013 - 02.2014
- Sales of food service packaging and disposables, sanitary paper products, and commercial cleaning supplies to food service, retail, and residential facilities. Consulted with operators to provide appropriate products and procedures for hygiene and sanitation. Demonstrated systems and equipment for floor care, ware washing and laundry.
- Cultivated relationships with clients to understand needs and tailor solutions.
- Delivered product demonstrations to effectively communicate benefits and features.
Account Manager
Sysco Virginia, LLC
Harrisonburg, VA
05.2000 - 12.2012
- Managed territory of accounts generating consisting of 20+ street and corporate multi-unit customers. Provided consultative selling of over 10,000 food, supply, and equipment items. Collected customer payments to keeping balances within current payment terms. Utilized resources, such as broker support and menu analysis, to demonstrate methods of maximizing profitability to fit each customer's venue. Excellent in building strong partnerships with customers.
- Trained junior staff on best practices for client communications and account handling.
- Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
- Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
- Developed and maintained strong client relationships to ensure satisfaction and retention.
Education
B.S. - Business Administration and Hotel-Motel-Restaurant Management
Shepherd College
Shepherdstown, WVSkills
- Client account management
- Expertise in consultative selling
- Effective presentation delivery
- Proficient in Microsoft Office Suite
Timeline
Sales Representative
Cappetta Associates
03.2020 - Current
Senior Account Manager, LSP, Allstate Insurance Exclusive Agency
Wright Insurance Services, LLC
05.2015 - 03.2020
Sales Consultant
Weiss Bros. of Hagerstown, Inc
05.2013 - 02.2014
Account Manager
Sysco Virginia, LLC
05.2000 - 12.2012
B.S. - Business Administration and Hotel-Motel-Restaurant Management
Shepherd College