Michelle Jordan
Post Falls,ID
Summary
Dedicated, professional worker with extensive experience in Customer Service. Fluent in Verbal and Written Spanish and English. Proven ability to multi-task, work as a team member, and handle high volume orders.
Overview
10
10
years of professional experience
Work History
Secretary /Front Desk Receptionist
Award Zone
10.2017 - 10.2021
- Handled sensitive information discreetly, maintaining confidentiality when managing personal files or financial data.
- Maintained daily report documents, memos and invoices and scheduled appointments and conducted follow-up calls to clients.
- Prepared professional correspondence, including memos, letters, and emails, ensuring accuracy and timeliness.
Trimmer/Packer
Belladonna Growhouse
09.2016 - 09.2017
- Maximized yield through precise trimming techniques, reducing waste while maintaining product integrity.
- Adapted quickly to changes in production schedules, remaining flexible and responsive under tight deadlines.
- Upheld compliance with state regulations by adhering to established company policies and procedures throughout all stages of production. Reduced risk of contamination by following strict sanitation protocols, ensuring a clean and safe work environment.
- Fostered a positive work environment by collaborating closely with team members to achieve shared objectives.
Budtender
Cannabis And Glass
05.2015 - 07.2016
- Checked guests' photo identification for validity and age requirements. Sold flowers, concentrates and edibles in fast-paced environment.
- Utilized strong interpersonal skills to build rapport with customers, establishing trust and credibility as a knowledgeable resource on cannabis products.
- Promoted a welcoming atmosphere by greeting each customer warmly upon arrival.
- Restocked supplies, arranged displays and maintained a clean work environment.
- Employed effective cash handling procedures
- Participated in ongoing education efforts regarding cannabis laws and regulations, staying up-to-date on industry changes to ensure compliance at all times.
- Assisted customers in identifying which cannabis product(s) best fit their individual needs and how to use those products safely and as intended.
Barista /Shift Supervisor
Starbucks
05.2011 - 03.2015
- Trained new barista team members
- Built strong relationships with regular customers through attentive service and remembering preferences.
- Ensured smooth daily operations by maintaining adequate stock levels through regular inventory checks and timely reordering of supplies.
- Served customers quickly and efficiently and created strategies to prevent delays.
Education
High School Diploma -
Virginia City High School
Virginia City, NV06.2013
Skills
- Customer Service
- Excellent verbal and written communication
- Office Administration
- Organization & Supply Restocking
- Computer, POS Sales systems, and cash handling
- Bilingual - Fluent in written/verbal English & Spanish
Timeline
Secretary /Front Desk Receptionist
Award Zone
10.2017 - 10.2021
Trimmer/Packer
Belladonna Growhouse
09.2016 - 09.2017
Budtender
Cannabis And Glass
05.2015 - 07.2016
Barista /Shift Supervisor
Starbucks
05.2011 - 03.2015
High School Diploma -
Virginia City High School