Michelle Kakae
640 Sheridan St Apy 304 Honolulu,HI
Summary
Dynamic Business Sales Representative with Hawaiian Telcom, recognized for exceptional communication and effective negotiation skills. Proven track record in enhancing team performance through mentorship and achieving high customer satisfaction ratings. Expert in CRM software and adept at problem-solving, delivering tailored solutions that meet diverse client needs.
Overview
38
38
years of professional experience
Work History
Business Sales Representative
Hawaiian Telcom
05.1987 - 12.2024
- Anwers customer contacts regarding service orders and telecommunications activity which includes single and multi-line service accounts, special services, enterprise services, billing and credit inquiries, procesaing of directory listings for all business accounts.
- Maintained expert knowledge of industry trends, competitor activities, and evolving client expectations for informed decision-making in day-to-day operations.
- Collaborated cross-functionally to develop customized solutions tailored to individual client requirements.
- Mentored junior representatives on successful selling tactics which resulted in higher overall team performance.
- Utilized CRM tools effectively for tracking leads, managing contacts, and maintaining up-to-date records of all communications.
- Achieved high customer satisfaction ratings with timely follow-up on inquiries, resolving issues, and providing exceptional service.
Education
Graduate Certificate -
Kailua High School
Kailua, HI06.1986
Skills
- Objection handling
- Effective negotiation
- Performance tracking
- Teamwork and collaboration
- Problem-solving
- Time management
- Attention to detail
- Multitasking
- Reliability
- Excellent communication
- Active listening
- Decision-making
- Order processing
- CRM software
Timeline
Business Sales Representative
Hawaiian Telcom
05.1987 - 12.2024
Graduate Certificate -
Kailua High School
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