Michelle Kanour
Summary
Energetic medical professional ready to provide compassionate and respectful care to patients. Possesses excellent team collaboration and communication skills. Committed to offering quality patient experiences.
Proficient in Checking In/Checking out patients in a timely manner. Experience working in Customer Service for over 30 years.
Overview
11
11
years of professional experience
Work History
Patient Support Representative
University Orthopedics Center
State College, PA
08.2023 - Current
- Streamlining appointment scheduling for increased efficiency and reduced wait times for patients.
- Enhance patient experience through exceptional customer service during check-in/check-out processes at the front desk.
- Improve patient satisfaction by providing timely and accurate information on medical services and appointments.
- Handle insurance verification tasks accurately and quickly, preventing delays in treatment authorization or billing issues later on.
- Contribute to a positive clinic environment by demonstrating excellent teamwork and communication skills among colleagues.
- Develop strong rapport with patients, fostering trust and open communication regarding their healthcare needs.
- Actively participate in departmental meetings, providing valuable input on process improvements and patient engagement strategies.
- Maintain strict confidentiality of patient records in accordance with HIPAA regulations, protecting sensitive personal information.
Financial Coordinator
Pediatric Dental Care PC
Port Matilda, PA
10.2021 - 08.2023
- Explained insurance benefits, fees and procedures to patients.
- Submitted claims to insurance companies on same day as patient treatment.
- Answered questions over phone and in-person regarding billing, scheduling and treatment.
- Scheduled patients for return routine and treatment appointments.
- Processed end of day deposit of all payments received for the day.
- Providing patient with the best customer service care.
Scheduling Specialist II
Geisinger Health System Remote
Port Matilda, PA
08.2019 - 10.2021
- Scheduling appointments for patients for departments such as Family Practice, Pediatrics, Radiology , Laboratory and Specialty .
- Verify patient's demographics are accurate , and update if needed.
- Update, verify or add patient's medical insurance.
- Assist patients who are calling to contact their provider, by transferring their call, or by sending a telephone encounter to provider's office.
- Handle calls from outside agencies that pertain to patient's care .
- Provide excellent customer service to everyone who calls .
Patient Access Representative
Geisinger Health System
Port Matilda, PA
08.2018 - 08.2019
- Answering incoming calls and incoming faxes as needed through out the day.
- Scheduling patient's for return appointments, tests, and surgical procedures as ordered by provider at their office visit.
- Outbound calls to patients to schedule new patient appointments, surgery procedures , tests . Outbound calls to remind patients of their upcoming appointment as well as calling patients to change an upcoming appointment due to provider's schedule changing.
- Entering insurance to patients charts.
- Calling patient's insurance for prior authorizations for their upcoming tests or procedures ,ordered by the provider.
- Assisting in all other office duties as needed .
Patient Access Representative
Geisinger Medical Center- Grays Woods
Port Matilda, PA
10.2015 - 08.2018
- Offered friendly and efficient service to patients when they would check in for their appointments,
- Verified patient's demographics were accurate and current.
- Entered or updated patient's medical insurance .
- Assisted patient where the waiting area was for their appointment.
- Collected co payments from patients .
- Assisted in scheduling patient's return office appointments in Family Practice, Pediatrics, Women's Health , Cardiology, Gastroenterology, Urology, Sleep Medicine , as needed.
Customer Service Representative
Hrenko Insurance Agency Inc
Philipsburg, PA
08.2013 - 10.2015
- Greeted patients when they entered the office.
- Assuring client's demographics were current.
- Processed vehicle changes to client's auto insurance policy.
- Communicated with banks and finance companies regarding auto/home insurance.
- Answering all calls that came into the office and transferred to insurance agent if needed, or helped the client myself.
- Processing clients insurance premium payments.
- Ordered office supplies.
- Addressed all faxes that were coming in to office and faxed documents from office to agencies, banks, clients.
- Processing end of day mail.
- Processing end of day premium payments for deposit.
Education
GED -
Selinsgrove Area High School
1985
Skills
- Customer relations skills
- Professional demeanor on telephone
- Schedule coordination expertise
- Documentation abilities
- Record keeping understanding
- Data verification
- Customer rapport
- Customer Service
- Setting appointments
- Cold Calling
- HIPAA Compliance
- Call center experience
Timeline
Patient Support Representative
University Orthopedics Center
08.2023 - Current
Financial Coordinator
Pediatric Dental Care PC
10.2021 - 08.2023
Scheduling Specialist II
Geisinger Health System Remote
08.2019 - 10.2021
Patient Access Representative
Geisinger Health System
08.2018 - 08.2019
Patient Access Representative
Geisinger Medical Center- Grays Woods
10.2015 - 08.2018
Customer Service Representative
Hrenko Insurance Agency Inc
08.2013 - 10.2015
GED -
Selinsgrove Area High School