Michelle Karosy
Willoughby,OH
Summary
Excited to bring knowledge and experience to a new organization. Ambitious for continued growth in a new career path. Goal oriented and works well on a team or independently. Multi-task and efficient time manager under stressful situations. Extensive telephone skills, data entry, Microsoft.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Lead Patient Care Coordinator
Family Eye Care Clinic
Mentor, OH
03.2022 - Current
- Greet and check-in over 40 patients daily
- Maintain confidentiality of patient data and condition to safeguard health information.
- Communicate with insurance companies to verify coverage and obtain authorization.
- Schedule exams and weekly reminder calls to patients
- Prepare patient charts for following day
- Respond to faxes and texts via Weave Communication.
- Scan/Download all medical documents from outside offices in patient EHR.
- Assist patients with completing necessary paperwork to provide essential information to bill for services.
- Train and assist new Patient Care Coordinator
Adult Corrections Officer
Lake County Sheriff's Office
Painesville, OH
08.2003 - 10.2021
- Booked new inmates into facility and processed inmates for release.
- Monitored radio transmissions between staff to respond immediately to directions and emergencies.
- Resolve Inmate conflicts, assisting with Inmate medical issues, and problem solving using interpersonal communication skills in multi-cultural environment
- Escorted inmates to and from cells for court and medical appointments.
- Handheld radio use via two TAC radio system along with 800 calls from outside law enforcement agencies
- Utilize JMS software to answer questions regarding court cases and questions
- Training Officer
- Effectively interacted with staff, offenders, visitors and public to maintain security within facility.
- Searched cells of inmates to identify and confiscate contraband and other prohibited items.
- Prepared, processed and maintained forms, reports, logs, records, and activity journals.
- Live Scan Fingerprint System and Full Body Scanner
- Daily use of CCTV Cameras monitoring all areas of jail exits and individual floors
- Responded to emergency situations and de-escalated hostile confrontations.
- Conducted security checks of inmates and living areas.
Skills
- Punctual and Hardworking
- Organizational Skills
- Excellent Problem-Solving Skills
- Crisis Intervention Training
- Multitasking Abilities
- Responding to customer situations with sensitivity
- Safety and Security Enforcement
- Time Management
- Customer service history
- Data entry; Typing 50WPM
- Microsoft Office
- Electronic Health Records Systems
- Document scanning
- Attention to Detail
- Train Employees
- Administrative Support
Certification
- Corrections Academy Training - 2003
- CRISIS Intervention Training, Crossroads - 2020
Timeline
Lead Patient Care Coordinator
Family Eye Care Clinic
03.2022 - Current
Adult Corrections Officer
Lake County Sheriff's Office
08.2003 - 10.2021